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This display reports how long it takes for records to be loaded to and from the database during a standard five-minute cycle over a period of time (default: two hours). Database loading occurs whenever incoming traffic data is written, or existing data is called through report generation in the web console.
It is not unusual for the displayed load time to exceed thirty seconds; however, if this occurs consistently, it is indicative that preventative or corrective measures should be taken. The latter is accomplished by making better use of filters when searching through resources. Preventative measures include reducing the number of monitored servers, or creating URL transformations that result in fewer processed URLs.
This display summarizes all transmission-related errors over a period of time (default: two hours). Rates are reported for:
All of these reported rates should be zero, or at a low percentage. High rates occur for different reasons, depending on the type of error. For example, dropped packets or missing segments are signs that the appliance may be overloaded. Meanwhile, SSL errors can happen for a variety of reasons, including incorrectly configured SSL keys, security-related communication conflicts, or errors from dropped packets or missing segments.
The Support Tools page provides tools to help you investigate and troubleshoot any issues you may be having with the appliance. Many of the support tools would normally be used with the assistance of a technical support representative.
For more information, see these topics:
The install log provides details about which version of the appliance, patch and upgrade that were installed on the system. These may be useful to Customer Support representatives to help solve a problem.