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Foglight Experience Monitor 5.8.1 - Installation and Administration Guide

Table of Contents

Installing and configuring

Pre-installation considerations

Required hardware and network information Network taps

Installing Foglight Experience Monitor

Installing the appliance on the rack Connecting the appliance Making network connections Setting the appliance clock Entering required network information

Configuring the appliance

Using the web console and setup wizard Entering a permanent license key Configuring the Appliance Type Designating Time Servers Configuring protocols Detecting ports in use Configuring servers Completing the Setup Wizard

Maintaining the appliance Advanced configuration options

Appliance management Data monitoring Foglight Experience Monitor and Ixia Net Tool Optimizers

Multi-appliance clusters

About multi-appliance configurations Setting up High Availability (HA) mode

Configuring Probes for High Availability mode Deleting High Availability configurations

Aggregation of metrics and configuration

Aggregating metrics Configuration settings Storing report sets

Switching from stand-alone to clusters

Creating a cluster from a stand-alone appliance

Configuring the appliance

Network settings

Foglight Mail Network Time Servers (NTP) SNMP Other

User account management Global user account options Increasing security for user account management and access privileges

Security settings on the appliance

Configuring the web server to use SSL

Report settings

Email groups Adding email groups Scheduled reports Metric categories Database metrics Baseline calculations Time frames Distribution metrics Percentile metrics Foglight metrics User agent transformations

Database configuration

Viewing the database page Viewing the database details page Resetting a database Resetting the configuration Exporting a configuration Importing a configuration Setting database retention Configuring remote database access Purging existing resources

Appliance integrity

Viewing system information System information in a multi-appliance setup Viewing and changing the license Database repair log

Updating the appliance

Installing an upgrade

Backing up and restoring data

Restoring a backup How backup works About the security of your appliance

Specifying monitored web traffic

Configuration settings Identifying protocols

Manually adding protocols and ports Automatically discovering ports Removing protocols Managing protocols on a Portal

Managing monitored servers

Manually adding a new server Automatically discovering servers Removing servers Editing server details Configuring server options Configuring SSL keys Exporting SSL keys from IIS Managing servers on a Portal

Using filters to exclude traffic Defining subnets

Manually adding subnets Automatically discovering subnets Checking for overlapping subnets Configuring a default subnet Removing subnet definitions Managing subnets on a Portal

Identifying user sessions

How user sessions are identified Configuring user session identification Defining user session options Configuring client IP tags Augmenting user sessions log information Using logout patterns to detect completed sessions

Monitoring instrumented web pages

Instrumenting web pages Configuring instrumentation options and metrics

Transforming monitored URLs

Encoded and decoded URLs Setting URL encoding in the Resource List Setting URL encoding for user sessions metrics in the All Metrics View Filtering data in the Resource List

Processing and aggregating URLs

Sending URLs to the Foglight Experience Viewer Transforming URLs example using variable rules

Managing URL transformation rules Defining site rules

Declaring site rules Automatically discovering site rules Editing and removing site rules

Defining path rules

Segment rules as path rule components Segment rule actions Managing path rules Editing and removing path rules

Managing variable rules

Transforming query variables Transforming form variables Transforming session identification variables Performing actions on variable names and values

Defining page hints Defining hit hints Defining asynchronous page hints Defining asynchronous hit hints Testing hints Deleting hints

Advanced URL options

"Show ports in URLs" option "Show parameters in URLs" option "Show HTTP request methods in URLs" option "POSTs with no content-type should be handled as XML" option Proxy tunneling "Do not strip the "www" prefix from URLs" option "Ignore 401 codes during NTLM authentication" option "Exclude redirections from metric calculations" option "Use HTML parser for page recognition" option Extensions Response codes

Managing applications

Integrating with CA SiteMinder

Communicating with SiteMinder

Integrating with SafeNet Hardware Security Modules (HSMs)

Configuring Foglight Experience Monitor to use SafeNet HSM Associating monitored SSL ports with HSM keys

Managing application components

Defining an application component Editing an application component Deleting an Application Component Defining an instrumented application component Editing an instrumented application component Deleting an instrumented application component

Managing services definitions

Configuring services auto-discovery Configuring synthetic transactions Managing existing service definitions Using alternative methods to define a service

Monitoring Microsoft Office SharePoint Servers

Configuring SharePoint monitoring Configuring how URLs display SharePoint and SOAP

Monitoring PeopleSoft applications

Monitoring PeopleSoft applications Configuring how URLs display

Monitoring Siebel applications

Monitoring Siebel applications Configuring how URLs display

Monitoring SOAP applications

Defining a SOAP application Modifying SOAP application definitions Defining a SOAP transaction Managing existing SOAP transaction definitions Mapping SOAP operations to a web service Adding and removing SOAP tags

Configuring enterprise-wide service levels

Setting enterprise-based service levels

Foglight components and the appliance

Connecting to the Foglight Experience Viewer

How Foglight Experience Monitor and Foglight Experience Viewer work together Connecting the appliance to your network Connecting Foglight Experience Viewer to a Foglight Experience Monitor Configuring monitoring appliances

Foglight Management Server

Ensuring product compatibility Setting up the Cartridge for FxM Configuring the appliance for data communication Exporting metrics to Foglight

Synthetic transaction scripts

Using the console program

Accessing the console program

Logging in using the Dell Remote Access Controller (DRAC) Logging in from Microsoft Windows Logging in from Linux and UNIX

Exploring the main menu Network configuration

Configuring the control device Configuring the auxiliary device settings Displaying information for monitor devices Advanced network settings

System date and time configuration

System date configuration System time configuration System timezone configuration

Database management Account management

Change password Enable and disable SSH access Enable and disable web access

Appliance update

Update from CD Update from PKG file Update from USB flash drive

Advanced options

Configuring the appliance type Configuring Foglight Experience Viewer settings Reset firewall to allow HTTP Add and remove network device Configuring the license More advanced options

System restart Troubleshooting

Sample output for NIC driver

Reporting system status Logging out of the console program

Troubleshooting the appliance

Common issues when installing the appliance

Appliance connection failure through a web browser All reports are empty Verify the network configuration and connectivity Verify the network tap configuration Verify the server configuration

Appliance runtime issues

Foglight Experience Monitor reports Report sets are not updating

Confirming system health

System performance System events Database performance Error rates

Using the appliance support tools

Install log Creating a support bundle Monitor NIC activity test TCP dump

Appendix: Third party software

Using X-Forwarded-For

Enabling the insert X-Forwarded-For in the HTTP profile iRule Configuring the web server to extract the IP address from the HTTP header

Appendix: Dell PowerEdge system appliance

Dell PowerEdge R300 and R310 Dell PowerEdge R610 Dell PowerEdge R710 Dell PowerEdge R720 Dell PowerEdge R730 Updating the Dell system firmware on the appliance

Accessing the drivers and downloads Downloading the ISO images Updating the firmware on the appliance

Sample output for NIC driver

The following example shows a confirmation of a correctly loaded NIC drivers.

Link encap: Ethernet Hwaddr 00:11:22:33:44:55

inet addr: 192.168.1.2 Bcast: 192.168.1.255 Mask:255.255.255.0

UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1

RX packets:1217 errors:0 dropped:0 overruns:1 frame:0

TX packets:118 errors:0 dropped:0 overruns:0 frame:0

collisions:0 txqueuelen:100

RX bytes:327343 (319.6 Kb) TX bytes:11041 (10.7 Kb)

Interrupt:11 Base address:0xec80

Link encap: Ethernet Hwaddr 00:11:22:33:44:77

UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1

RX packets:421312 errors:0 dropped:0 overruns:1 frame:0

TX packets:0 errors:0 dropped:0 overruns:0 frame:0

collisions:0 txqueuelen:100

RX bytes:26128330 (24.9 Mb) TX bytes:0 (0.0 b)

Reporting system status

The options available in the Report system status menu help you verify the service tag, and that the appliance hardware is functioning correctly and within reasonable limits.

Figure 117. System Status menu

Table 35. System Status menu options

This option displays vital system health information, including:

•

appliance fan speeds

•

CPU and chassis voltage

•

system temperature

•

CPU temperature

•

power supply status

RAID Array Status

This option displays information about the RAID array configuration in the appliance, including each drive’s present state.

Older appliances do not have a RAID configuration, and do not report RAID status information.

Show Version Numbers

This option displays version numbers for software components such as the Linux® kernel, Apache™, PHP, OpenSSL, OpenSSH, and MySQL® that are currently installed on the appliance.

Quest Service Tag

This option displays the service tag number that is located on the back of the Quest appliance.

Dell OpenManage Administrator

Use this option to enable or disable access to the Dell OpenManage Administrator on the appliance. This site is useful for performing certain functions with the system hardware.

Run Dell System E-Support Tool

Use this option to create a compressed file of hardware diagnostics. This file is saved in the user’s home directory (for example, for the “setup” user, it is saved under /home/setup), and can be sent to Technical Support, for troubleshooting,

in the event of hardware issues.

To access the Dell OpenManage utility on your appliance:

1

In the FxM console program, enable the Dell OpenManage Administrator option and define a password for the “openmanage” user account.

a

Navigate to the System Status menu and click Dell OpenManage Administrator (by default, this option is disabled).

The Enable OpenManage Administrator screen displays.

b

Click Yes to proceed with the enabling process.

The Enter Password screen is displayed.

c

Define a strong password for the “openmanage” user account that will be used to access the Dell OpenManage utility on your appliance, and then click OK.

d

In the Confirm Password screen, re-type the password defined (in Step c) for the “openmanage” user account, and click OK.

The user account “openmanage” is enabled and the Status screen is displayed.

e

Write down the URL displayed on this screen; this is required in the following steps, to log in to the OpenManage utility.

f

To return to the System Status menu, click OK.

2

Log in to the Dell OpenManage utility using the “openmanage” user account.

a

In a web browser, type in the URL for accessing the Dell OpenManage utility in your appliance (see Step e).

The Dell OpenManage web interface is displayed.

b

Type in the login credentials for the “openmanage” user account (Username/ Password = openmanage/ password defined in Step c), then click OK.

You are now logged in to the Dell OpenManage Server Administrator web interface. For detailed information about this utility, see the online help documentation (click Help on the menu bar).

Logging out of the console program

Navigate to the main menu to exit.

Troubleshooting the appliance

This section describes recommended processes that may help you solve connectivity or reporting issues with the Foglight Experience Monitor, after successfully installing and configuring it as outlined in Installing and configuring. It also provides information about possible issues that administrators or users may experience when using the appliance.

For more information, see these topics:

•

Common issues when installing the appliance

•

Appliance runtime issues

•

Confirming system health

•

Using the appliance support tools

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