Chat now with support
Chat with Support

Foglight Experience Monitor 5.8.1 - Installation and Administration Guide

Installing and configuring Multi-appliance clusters Configuring the appliance Specifying monitored web traffic Transforming monitored URLs Managing applications Foglight components and the appliance Using the console program Troubleshooting the appliance Appendix: Third party software Appendix: Dell PowerEdge system appliance

Configuring the license

This option displays a submenu with licensing options.

Figure 112. License Configuration menu

Press 2 to enter your activation key.

Figure 113. License Key Configuration menu

More advanced options

The More Advanced Options menu displays a submenu of advanced settings.

Figure 114. More Advanced Options menu

The following options are available:

•
Enable/Disable Detailed Logging—enables either a core dump capture or call stack tracing, which may be useful for troubleshooting issues in agent and Sniffer processes. This option is password-protected. Contact Quest Support for assistance.
•
Clear Datastore—allows you to clear the temporary data cache files used to store data before it is sent to the database, portals, and to Foglight.
•
Clear SQL Load Files—clears temporary SQL and load files that were written to the database. Use this option when a hard disk is full or when a corrupted SQL load file is interfering with database processing (only your Quest Support representative can determine if this case applies to you).
•
Reset Appliance to Factory Settings—resets the appliance to factory settings.
•
Delete Special Support Account—deletes a hidden account that may be useful for Quest Support to troubleshoot some issues.
•
Remove Shell Access From Console—removes the Access Shell option from the More Advanced Options menu and, therefore, removes the capability to access the command-line Linux® shell from the console program.
 
* 
IMPORTANT: The Remove Shell Access From Console operation cannot be undone.
•
Access Shell—allows for access to the command-line Linux shell.

System restart

From the System Restart menu, you can restart or shut down the appliance.

Figure 115. System restart Options menu

•
Reboot the Appliance—allows you to restart the appliance.
•
Shut Down Appliance—allows you to shutdown the appliance.
•
Stop All Applications—allows you to stop all appliance processes. You receive a message: All applications stopped from the console.
When all processes are stopped, there is no user interface access.
•
Start All Applications—allows you to start all appliance processes. You receive a message: All applications started from the console.

Troubleshooting

If you are experiencing problems, you can use the Troubleshooting menu to help diagnose them.

Figure 116. Troubleshooting Options menu

 
Table 34. Troubleshooting options
Menu Option
Description

Verify Network Configuration

This option runs a series of tests to validate the appliance’s network settings.

Verify Monitor Device Traffic

This option allows you to verify whether the NIC ports are receiving any traffic. If no traffic is displayed, verify the following:

•
The port numbers you entered have TCP traffic on them.
•
The monitor network cable works and is plugged into the monitoring port.

Verify Access to Web Server

This option verifies the web server is running and can be accessed locally.

Verify Access to IP Address

This option allows you to ping an IP address to verify that there is a network path from the appliance to the machine responding to the IP address you specify. This option is useful if some users report they are unable to access the web console.

Verify DNS Resolution

This option allows you to enter a site name and verify DNS resolution is working. If DNS resolution is working, one or more IP addresses will appear next to the site name. If DNS resolution is not working, an error message will appear.

Verify Network Device Status

This option displays the status of the Network Interface Cards. Use this option to verify the NIC drivers are loaded, and there are no hardware problems.

If the output appears in the same format as the sample shown below, the NIC drivers have been loaded correctly. Be sure there are not an excessive amount of RX and TX errors, dropped packets or overruns. This may indicate a hardware problem with the NIC.

Verify Trace Route Using UDP

 

Verify Trace Route Using ICMP

If you plan on using trace routes in alarm actions, these options allows you to verify which protocols work with your current network configuration. If the UDP protocol test succeeds, no changes are necessary to the system. If only the ICMP protocol test succeeds, you must configure the system to use the ICMP protocol for trace routes (For more information, see Traceroute protocol). If both tests fail, you need to configure your network to allow trace route capability.

NOTE: Consult your network administrator to ensure that traceroutes are enabled on your network.

Each option prompts you for an external host name to trace route to. Enter a valid external host name, and press Enter. A trace route is executed to the host name you entered. After the trace route is executed, the output indicates whether the test succeeded or failed.

Create Support Bundle

This option creates a support bundle of all the log files on the appliance in the home directory of the user logged in to the appliance. For example, if you are logged in as setup, the directory /home/setup contains the support bundle.

Secure Copy (SCP) these files to a path on your computer and then email them to Quest Technical Support.

Create TCP Dump File

This option allows you to capture a tcpdump file and transmit it to the Quest FTP site. You need to specify the ports used to find traffic, and the amount of time during which packets will be captured.

NOTE: A TCP dump file could contain confidential information depending on what type of application you are monitoring. Make sure you are following your organization’s security policies and use appropriate safeguards when transferring TCP dump files to Quest Technical Support. In some cases, your security policies may not allow you to transfer such data

Blink LED on NIC Port

Use this option to confirm which physical NIC port on the appliance corresponds to the port identifier: eth0, eth1, eth2, eth3, and—if available—eth4, eth5, eth6, and eth7.

Related Documents

The document was helpful.

Select Rating

I easily found the information I needed.

Select Rating