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Foglight Experience Monitor 5.8.1 - Installation and Administration Guide

Table of Contents

Installing and configuring

Pre-installation considerations

Required hardware and network information Network taps

Installing Foglight Experience Monitor

Installing the appliance on the rack Connecting the appliance Making network connections Setting the appliance clock Entering required network information

Configuring the appliance

Using the web console and setup wizard Entering a permanent license key Configuring the Appliance Type Designating Time Servers Configuring protocols Detecting ports in use Configuring servers Completing the Setup Wizard

Maintaining the appliance Advanced configuration options

Appliance management Data monitoring Foglight Experience Monitor and Ixia Net Tool Optimizers

Multi-appliance clusters

About multi-appliance configurations Setting up High Availability (HA) mode

Configuring Probes for High Availability mode Deleting High Availability configurations

Aggregation of metrics and configuration

Aggregating metrics Configuration settings Storing report sets

Switching from stand-alone to clusters

Creating a cluster from a stand-alone appliance

Configuring the appliance

Network settings

Foglight Mail Network Time Servers (NTP) SNMP Other

User account management Global user account options Increasing security for user account management and access privileges

Security settings on the appliance

Configuring the web server to use SSL

Report settings

Email groups Adding email groups Scheduled reports Metric categories Database metrics Baseline calculations Time frames Distribution metrics Percentile metrics Foglight metrics User agent transformations

Database configuration

Viewing the database page Viewing the database details page Resetting a database Resetting the configuration Exporting a configuration Importing a configuration Setting database retention Configuring remote database access Purging existing resources

Appliance integrity

Viewing system information System information in a multi-appliance setup Viewing and changing the license Database repair log

Updating the appliance

Installing an upgrade

Backing up and restoring data

Restoring a backup How backup works About the security of your appliance

Specifying monitored web traffic

Configuration settings Identifying protocols

Manually adding protocols and ports Automatically discovering ports Removing protocols Managing protocols on a Portal

Managing monitored servers

Manually adding a new server Automatically discovering servers Removing servers Editing server details Configuring server options Configuring SSL keys Exporting SSL keys from IIS Managing servers on a Portal

Using filters to exclude traffic Defining subnets

Manually adding subnets Automatically discovering subnets Checking for overlapping subnets Configuring a default subnet Removing subnet definitions Managing subnets on a Portal

Identifying user sessions

How user sessions are identified Configuring user session identification Defining user session options Configuring client IP tags Augmenting user sessions log information Using logout patterns to detect completed sessions

Monitoring instrumented web pages

Instrumenting web pages Configuring instrumentation options and metrics

Transforming monitored URLs

Encoded and decoded URLs Setting URL encoding in the Resource List Setting URL encoding for user sessions metrics in the All Metrics View Filtering data in the Resource List

Processing and aggregating URLs

Sending URLs to the Foglight Experience Viewer Transforming URLs example using variable rules

Managing URL transformation rules Defining site rules

Declaring site rules Automatically discovering site rules Editing and removing site rules

Defining path rules

Segment rules as path rule components Segment rule actions Managing path rules Editing and removing path rules

Managing variable rules

Transforming query variables Transforming form variables Transforming session identification variables Performing actions on variable names and values

Defining page hints Defining hit hints Defining asynchronous page hints Defining asynchronous hit hints Testing hints Deleting hints

Advanced URL options

"Show ports in URLs" option "Show parameters in URLs" option "Show HTTP request methods in URLs" option "POSTs with no content-type should be handled as XML" option Proxy tunneling "Do not strip the "www" prefix from URLs" option "Ignore 401 codes during NTLM authentication" option "Exclude redirections from metric calculations" option "Use HTML parser for page recognition" option Extensions Response codes

Managing applications

Integrating with CA SiteMinder

Communicating with SiteMinder

Integrating with SafeNet Hardware Security Modules (HSMs)

Configuring Foglight Experience Monitor to use SafeNet HSM Associating monitored SSL ports with HSM keys

Managing application components

Defining an application component Editing an application component Deleting an Application Component Defining an instrumented application component Editing an instrumented application component Deleting an instrumented application component

Managing services definitions

Configuring services auto-discovery Configuring synthetic transactions Managing existing service definitions Using alternative methods to define a service

Monitoring Microsoft Office SharePoint Servers

Configuring SharePoint monitoring Configuring how URLs display SharePoint and SOAP

Monitoring PeopleSoft applications

Monitoring PeopleSoft applications Configuring how URLs display

Monitoring Siebel applications

Monitoring Siebel applications Configuring how URLs display

Monitoring SOAP applications

Defining a SOAP application Modifying SOAP application definitions Defining a SOAP transaction Managing existing SOAP transaction definitions Mapping SOAP operations to a web service Adding and removing SOAP tags

Configuring enterprise-wide service levels

Setting enterprise-based service levels

Foglight components and the appliance

Connecting to the Foglight Experience Viewer

How Foglight Experience Monitor and Foglight Experience Viewer work together Connecting the appliance to your network Connecting Foglight Experience Viewer to a Foglight Experience Monitor Configuring monitoring appliances

Foglight Management Server

Ensuring product compatibility Setting up the Cartridge for FxM Configuring the appliance for data communication Exporting metrics to Foglight

Synthetic transaction scripts

Using the console program

Accessing the console program

Logging in using the Dell Remote Access Controller (DRAC) Logging in from Microsoft Windows Logging in from Linux and UNIX

Exploring the main menu Network configuration

Configuring the control device Configuring the auxiliary device settings Displaying information for monitor devices Advanced network settings

System date and time configuration

System date configuration System time configuration System timezone configuration

Database management Account management

Change password Enable and disable SSH access Enable and disable web access

Appliance update

Update from CD Update from PKG file Update from USB flash drive

Advanced options

Configuring the appliance type Configuring Foglight Experience Viewer settings Reset firewall to allow HTTP Add and remove network device Configuring the license More advanced options

System restart Troubleshooting

Sample output for NIC driver

Reporting system status Logging out of the console program

Troubleshooting the appliance

Common issues when installing the appliance

Appliance connection failure through a web browser All reports are empty Verify the network configuration and connectivity Verify the network tap configuration Verify the server configuration

Appliance runtime issues

Foglight Experience Monitor reports Report sets are not updating

Confirming system health

System performance System events Database performance Error rates

Using the appliance support tools

Install log Creating a support bundle Monitor NIC activity test TCP dump

Appendix: Third party software

Using X-Forwarded-For

Enabling the insert X-Forwarded-For in the HTTP profile iRule Configuring the web server to extract the IP address from the HTTP header

Appendix: Dell PowerEdge system appliance

Dell PowerEdge R300 and R310 Dell PowerEdge R610 Dell PowerEdge R710 Dell PowerEdge R720 Dell PowerEdge R730 Updating the Dell system firmware on the appliance

Accessing the drivers and downloads Downloading the ISO images Updating the firmware on the appliance

Managing monitored servers

The Servers page lists the web servers monitored by the appliance to which you are currently connected. The Servers page enables you to manage the server list through the addition of new servers, and removal of unwanted servers. You can configure the server settings to monitor secure HTTP traffic for any server (for more information, see Configuring SSL keys) as well as enable a Server IP Identification Tag, if any servers are operating behind a load balancer.

Figure 46. Servers page

For more information, see these topics:

•

Manually adding a new server

•

Automatically discovering servers

•

Removing servers

•

Editing server details

•

Configuring server options

•

Configuring SSL keys

•

Exporting SSL keys from IIS

•

Managing servers on a Portal

Manually adding a new server

From the Servers page, type an IP address in the text box, and then click Add. You can also enter a range of addresses (for example, 192.168.1.1-10).

Automatically discovering servers

If you want the appliance to find web servers for you, you can use auto-discover and it will analyze network traffic and list all the servers it discovers that have traffic for ports that are configured on the Protocols page.

To automatically discover servers:

1

Click Auto-Discover Servers to begin the server detection process.

The web console displays list of detected servers, updating every few seconds.

Since the list’s compilation is based on current network traffic, the servers you are interested in monitoring should appear within the first few minutes of the auto-discovery process. If necessary, you can allow the process to continue for up to 30 minutes.

2

To stop the auto-discovery process, click Stop at any point and use the server list that has been compiled up to that point.

The auto-discovery page displays the following data. All servers found appear in a check-list.

3

To open a details dialog box for this server, click details.

The HTTP-detected and SSL-detected indicators report whether HTTP or SSL traffic was detected for this port. All active ports on the server are listed.

4

To close the detail dialog box, click OK.

5

Check all the check boxes that correspond with any servers that you want the appliance to monitor.

6

You are returned to the main Servers page, and all newly added servers are now listed.

Removing servers

On the main Servers page, you can delete a server entry by selecting its corresponding check box, then clicking Delete.

Check All can be used to select all entries for deletion, and Clear All is used to clear any entries that were selected for deletion.

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