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Unified Communications Diagnostics 8.5 - User Guide

Table of Contents

About Unified Communications Diagnostics

About Unified Communications Diagnostics

Home Page

Getting Started Using the Management Console

About the Management Console Connecting to Diagnostic Services Connecting to a Platform Importing and Exporting Topology Layout Viewing an OCS Environment

Discovering Federated Partners in OCS Viewing Pool Properties in OCS Viewing OCS Server Properties

Viewing Link Types Viewing a Lync/Skype Environment

Viewing Lync/Skype Pool Properties Viewing Lync/Skype Server Properties

Managing Custom Groups

Creating a Static Custom Group Creating a Dynamic Custom Group Editing a Custom Group Deleting a Custom Group Grouping Servers by Type

Managing Global Filters Putting Servers in Maintenance Mode Managing Missing Objects Viewing Database Availability Groups (DAG)

Prerequisites

Introducing Management Console health tests

Introducing health tests Types of health tests Creating and configuring health tests

Creating a health test Specifying the test configuration

Configuring the execution schedule Configuring notification settings Adding notification groups Configuring alternate credentials Managing database settings

Customizing counters

Adding services Adding performance counters Adding event log entries Deleting services, performance counters, and event log entries Editing counters while creating a health test Editing Individual server thresholds while creating a health test Editing counter thresholds in the test results pane

Setting data collection options Managing health tests Cloning a health test Viewing test results

Viewing details on test results Browsing test result history Clearing the health test results

About server health tests Health tests available for multiple platforms

Active Directory Account Lockout Health Test Office 365 Subscription Health Test

Health tests available from the Exchange organization node

About the Exchange-based health tests Exchange Server Health Test Prerequisites for Exchange Delivery Health Tests Exchange Internal Server Delivery Health Test Exchange Internal Mailbox Delivery Health Test Exchange External Message Delivery Health Test Exchange Modern Message Delivery Health Test Exchange Storage Health Test Exchange Queue Health Test Internal Outlook Web Access (OWA) Availability Health Test External Outlook Web Access (OWA) Availability Health Test Exchange Replication Health Test Exchange System Health Test Active Directory Account Lockout Health Test Exchange Online Connectivity Health Test Exchange Online Mailbox Logon Health Test Exchange Online Message Delivery Health Test Office 365 Subscription Health Test BlackBerry Server Health Test

BlackBerry Server Health Test Prerequisites

BlackBerry Message Delivery Health Test Creating test mailboxes for Exchange

Creating Exchange 2007 test mailboxes Creating Exchange 2010 or Exchange 2013 test mailboxes About test mailboxes for Internal Server Delivery Health Test About test mailboxes for the External Message Delivery Health Test Creating a test mailbox for External Message Delivery Health Test Creating a test mailbox for the Internal Mailbox Delivery Health Test Creating test mailboxes for the OWA Availability Health Test Creating a test mailbox for the External OWA Availability Health Test

Adding health sets for Exchange System health tests Configuring Exchange impersonation for the Modern Message Delivery health test

Health tests available from the Lync/Skype for Business Environment

About the Lync/Skype for Business health tests Lync/Skype Server Health Test

Lync or Skype Server Health Test Prerequisites

Lync/Skype Synthetic Transaction Health Tests

Lync/Skype Synthetic Transaction Health Test Prerequisites

Lync/Skype Synthetic Transaction Health Test Prerequisites

Lync/Skype Instant Messaging Health Test Lync/Skype Instant Messaging Conference Health Test Lync/Skype Peer-to-Peer Audio/Video Call Health Test Lync/Skype Audio/Video Conferencing Health Test Lync/Skype Presence Status Health Test Lync/Skype Logon Registration Health Test Lync/Skype Address Book Service Health Test Lync/Skype Persistent Chat Message Health Test

Skype for Business Online DNS Connectivity Health Test Office 365 Subscription Health Test OCS Server Health Test

OCS Server Health Test Prerequisites

Creating a test user for the Lync/Skype Environment

Resolving Problems with Native Tools

Native tools for most servers Native tools for Exchange Native tools for Lync/Skype for Business Native tools for Office 365 Native tools for OCS Native tools for BlackBerry

Launching the Diagnostic Console from the Management Console Launching UC Analytics from the Management Console Diagnosing Problems using the Diagnostic Console

Introducing the Diagnostic Console

Launching the Diagnostic Console from the Management Console

UC Diagnostics: Exchange 2007 Diagnostic Console (Plug In)

Introducing the Exchange 2007 Diagnostic Console Understanding the Exchange 2007 Diagnostic Console Panels

AD/DNS Panel Server Role Status Panel Transport-In Panel Transport Panel Transport-Out Panel Clients Panel Information Store Panel OS/ Subsystem Panel

Message Flows Drilldowns Metrics

UC Diagnostics: Exchange 2010 Diagnostic Console (Plug In)

Introducing the Exchange 2010 Diagnostic Console Understanding the Exchange 2010 Diagnostic Console Panels

AD/DNS Panel Server Role Status Panel Transport-In Panel Transport Panel Transport-Out Panel Clientsl Pane Information Store Panel OS/Subsystem Panel

Message Flows Drilldowns Metrics

UC Diagnostics: Exchange 2013 Diagnostic Console (Plug In)

Introducing the Exchange 2013 Diagnostic Console Understanding the Exchange 2013 Diagnostic Console Panels

AD/DNS Panel Server Roles Panel Clients Panel Client Access Server (CAS) Mailbox Server (MBX) Transport Panel Mailbox Server (MBX) Information Store Panel OS/ Subsystem Panel

Message Flows Drilldowns Metrics

UC Diagnostics: Exchange 2016 Diagnostic Console (Plug In)

Introducing the Exchange 2016 Diagnostic Console Understanding the Exchange 2016 Diagnostic Console Panels

AD/DNS Panel Server Roles Panel Clients Panel Client Access Services Panel Transport Panel Information Store Panel OS/ Subsystem Panel

Message Flows Drilldowns Metrics

UC Diagnostics: BlackBerry Diagnostic Console (Plug In)

Introducing the BlackBerry Diagnostic Console Understanding the Diagnostic Console

BlackBerry Diagnostic Console Recommendations

BlackBerry Panels

BlackBerry Service Health Panel BlackBerry SRP Panel BlackBerry System Panel BlackBerry Server Panel BlackBerry Users Panel BlackBerry OS/ Subsystem Panel

BlackBerry Message Flows BlackBerry Drilldowns Metrics

UC Diagnostics: OCS Diagnostic Console (Plug In)

Introducing the OCS Diagnostic Console

When Connecting to OCS

Understanding the OCS Diagnostic Console Panels

Server Information Panel Clients/Network Panel Server Load Panel Server Roles Panel OS/Subsystem Panel

OCS Message Flows OCS Drilldowns Metrics

UC Diagnostics: Lync 2013 or Skype for Business 2015 Diagnostic Console (Plug In)

Introducing the Lync/Skype Diagnostic Console

When Connecting to Lync/Skype

Understanding the Lync/Skype Diagnostic Console Panels

General Information Panel AD/DNS Panel Roles Panel Connections Panel Web Components SIP Stack Lync/Skype Server Health Panel OS/Subsystem Panel

Lync/Skype Message Flows Lync/Skype Drilldowns Metrics

Reporting Using Web Reports

Understanding Web Reports

Types of Reports

Counters with Non-Zero Alarm Values

Clients/Network Panel

The Clients/Network panel displays information about the connections and messages waiting to be sent from your OCS environment. This panel includes:

Table 2. OCS clients/network panel.
Component	Description
Secure Connections	Indicates the number of active secure connections (clients) that have been made to this server. Connections are secured using Transport Layer Security (TLS).
Registered Endpoints	Indicates the number of connected endpoints registered.
AD Search Latency (ms)	Indicates the average latency related to queries (in ms) sent to the Active Directory.
Outstanding RPC Calls	Indicates the number of RPC calls waiting to be sent.
Network Output Queue	Indicates the number of network packets waiting to be sent.
Authentication Queue	Indicates the number of authentication requests waiting to be handled.
Theoretical Bandwidth	Indicates the level of network traffic graphed against a "theoretical" maximum bandwidth. The maximum bandwidth is calculated by totaling the capacity of all network devices reported by the operating system. If you are running on an Ethernet network, the actual maximum is approximately 50% of the theoretical bandwidth because of the methods involved in sending data. Having the actual bandwidth equal the theoretical bandwidth is only possible using full duplex Ethernet. Token passing network topologies, such as Token ring and FDDI, enable a theoretical maximum bandwidth much closer to the actual bandwidth.
Ping Time	Indicates the amount of time it takes the computer running the Diagnostic Console to ping the target server.

Server Load Panel

The Server Load panel displays information flow controlled connections, SIP and C3P messages, and database. This panel includes:

Table 3. OCS server load panel.
Component	Description
Flow Controlled Connections	Indicates the number of connections currently operating in a flow-controlled manner. When a connection is flow-controlled, it can only have one outstanding transaction.
Average Holding Time(s)	Indicates the average time an incoming message waits before being processed.
SIP Messages Outstanding	Indicates the total number of SIP Messages currently being processed by the server.
Message Processing Time(s)	Indicates the average amount of time to process incoming messages.
Conf. Allocation Latency (ms)	Indicates the average time to allocate a new conference.
Outstanding C3P Transactions	Indicates the number of outstanding C3P transactions waiting to be processed.
Database Queue Latency (ms)	Indicates the average amount of time a database request waits in the processing queue for the database to become available.
Database Sproc Latency (ms)	Indicates the average amount of time to execute a stored procedure (Sproc) on the Back-End database.

Server Roles Panel

The Server Roles panel displays information about the amount of CPU being used by your Front-End server and conferencing servers. This panel includes:

Table 4. OCS server roles panel.
Component	Description
Front-End (RTCSrv)	Indicates the amount of CPU usage from the OCS Front-End service.
Front-End (RTCHost)	Indicates the amount of CPU usage from the OCS Front-End host process.
IM Conferencing	Indicates the amount of CPU usage from the OCS IM Conferencing server. It also indicates the number of Allocated Conferences.
PSTN Conferencing	Indicates the amount of CPU usage from the OCS PSTN Conferencing server. It also indicates the number of Allocated Conferences.
Web Conferencing	Indicates the amount of CPU usage from the OCS Web Conferencing server. It also indicates the number of Allocated Conferences.
A/V Conferencing	Indicates the amount of CPU usage from the OCS A/V Conferencing server. It also indicates the number of Allocated Conferences.

OS/Subsystem Panel

The OS/Subsystem panel displays information about the amount of CPU being used by all processes. It also indicates the amount of System Memory and System Disk being used, and reports on any errors. This panel includes:

Table 5. OCS OS subsystem panel.
Component	Description
CPU Usage	Indicates the amount of CPU used by all processes.
Top CPU Consumer	Indicates the top CPU consumer.
Top Memory Consumer	Indicates the top consumer of memory.
System Memory	Indicates the amount of system memory used by all processes.
Processor Queue	Indicates the number of threads waiting to execute.
System Disk	Indicates the amount of system disk space being used.
Event Log Errors	Indicates the number of OCS-related errors in the Event Log.
Last AB Update	Indicates the date stamp of the most recent file in the Address Book share location.

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