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Unified Communications Diagnostics 8.5 - User Guide

About Unified Communications Diagnostics Getting Started Using the Management Console Introducing Management Console health tests Health tests available from the Exchange organization node
About the Exchange-based health tests Exchange Server Health Test Prerequisites for Exchange Delivery Health Tests Exchange Internal Server Delivery Health Test Exchange Internal Mailbox Delivery Health Test Exchange External Message Delivery Health Test Exchange Modern Message Delivery Health Test Exchange Storage Health Test Exchange Queue Health Test Internal Outlook Web Access (OWA) Availability Health Test External Outlook Web Access (OWA) Availability Health Test Exchange Replication Health Test Exchange System Health Test Active Directory Account Lockout Health Test Exchange Online Connectivity Health Test Exchange Online Mailbox Logon Health Test Exchange Online Message Delivery Health Test Office 365 Subscription Health Test BlackBerry Server Health Test BlackBerry Message Delivery Health Test Creating test mailboxes for Exchange Adding health sets for Exchange System health tests Configuring Exchange impersonation for the Modern Message Delivery health test
Health tests available from the Lync/Skype for Business Environment Resolving Problems with Native Tools Launching the Diagnostic Console from the Management Console Launching UC Analytics from the Management Console Diagnosing Problems using the Diagnostic Console UC Diagnostics: Exchange 2007 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2010 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2013 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2016 Diagnostic Console (Plug In) UC Diagnostics: BlackBerry Diagnostic Console (Plug In) UC Diagnostics: OCS Diagnostic Console (Plug In) UC Diagnostics: Lync 2013 or Skype for Business 2015 Diagnostic Console (Plug In) Reporting Using Web Reports Counters with Non-Zero Alarm Values

Panels

The Exchange 2010 Diagnostic Console contains the following panels:

•
AD/DNS Panel
•
Server Role Status Panel
•
Transport-In Panel
•
Transport Panel
•
Transport-Out Panel
•
Clientsl Pane
•
Information Store Panel
•
OS/Subsystem Panel

AD/DNS Panel

The components of the Active Directory Services panel indicate how Exchange 2010 interacts with Active Directory services. This information includes:

 
Table 1. Exchange 2010 AD/DNS panel.
Component
Description

AD

Shows the status of the Active Directory (AD) servers used by this Exchange 2010 server

DNS

Shows the status about the Domain Name System (DNS) servers in use by this Exchange 2010 server

Server Role Status Panel

This panel shows the Exchange 2010 roles that are installed. This information includes:

 
Table 2. Exchange 2010 server role status panel.
Component
Description

MBX

Shows whether the Mailbox role is installed on this Exchange 2010 server. The Mailbox role is responsible for hosting mailbox and public folder data. It also provides MAPI access for Outlook clients.

UM

Shows whether the Unified Messaging role is installed on this Exchange 2010 server. The Unified Messaging role enables you to access their mailbox, address book, and calendar using telephone and voice.

The IP-PBX or VoIP gateway must be installed to use the functionality of the Unified Messaging role.

CAS

Shows whether the Client Access role is installed on this Exchange 2010 server. The Client Access role provides mailbox server protocol access apart from MAPI. It allows you access to the mailboxes using Outlook Web Access (OWA), POP3/IMAP4, and ActiveSync.

EDG

Shows whether the Edge Transport role is installed on this Exchange 2010 server. The Edge Transport role provides mail quarantine and SMTP services to enhance security. It is the first hop of incoming mail and the last hop of outgoing mail. Note that it does not require AD access so that it can function with limited access to the corporate network (for added security).

HUB

Shows whether the Hub Transport role is installed on this Exchange 2010 server. The Hub Transport role handles mail flow by routing messages to either another Hub Transport server, an Edge server, or a Mailbox server. This role uses AD site info to determine the mail flow.

Transport-In Panel

The Transport-In panel groups components that represent current inbound connections to this Exchange 2010 server. This information includes:

 
Table 3. Exchange 2010 transport-in panel.
component
Description

Connections

Shows the total number of inbound SMTP connections established by other SMTP hosts to this Exchange server. The number of connections represents the sum of all SMTP inbound connections from all remote domains to SMTP Receive Connectors on this Exchange 2010 server.

Connectors

Shows the number of SMTP Receive connectors on this Exchange 2010 server that can accept mail from other SMTP servers.

Submission Queue

Shows the number of items in the Submission Queue. The submission queue holds messages before they are consumed by the Categorizer which determines what to do with the messages based on information about the intended recipients. After the submission queue, the Categorizer then routes the message to either an Edge Server role, another Hub server in a different AD Site, a mailbox on an Exchange server, or the Unreachable Queue.

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