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Unified Communications Diagnostics 8.5 - User Guide

About Unified Communications Diagnostics Getting Started Using the Management Console Introducing Management Console health tests Health tests available from the Exchange organization node
About the Exchange-based health tests Exchange Server Health Test Prerequisites for Exchange Delivery Health Tests Exchange Internal Server Delivery Health Test Exchange Internal Mailbox Delivery Health Test Exchange External Message Delivery Health Test Exchange Modern Message Delivery Health Test Exchange Storage Health Test Exchange Queue Health Test Internal Outlook Web Access (OWA) Availability Health Test External Outlook Web Access (OWA) Availability Health Test Exchange Replication Health Test Exchange System Health Test Active Directory Account Lockout Health Test Exchange Online Connectivity Health Test Exchange Online Mailbox Logon Health Test Exchange Online Message Delivery Health Test Office 365 Subscription Health Test BlackBerry Server Health Test BlackBerry Message Delivery Health Test Creating test mailboxes for Exchange Adding health sets for Exchange System health tests Configuring Exchange impersonation for the Modern Message Delivery health test
Health tests available from the Lync/Skype for Business Environment Resolving Problems with Native Tools Launching the Diagnostic Console from the Management Console Launching UC Analytics from the Management Console Diagnosing Problems using the Diagnostic Console UC Diagnostics: Exchange 2007 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2010 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2013 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2016 Diagnostic Console (Plug In) UC Diagnostics: BlackBerry Diagnostic Console (Plug In) UC Diagnostics: OCS Diagnostic Console (Plug In) UC Diagnostics: Lync 2013 or Skype for Business 2015 Diagnostic Console (Plug In) Reporting Using Web Reports Counters with Non-Zero Alarm Values

Adding health sets for Exchange System health tests

You can include additional health sets that you want to monitor for the specific Exchange System Health tests that you want to run.

To add health sets
1
Click <Add Health Sets> located under one the following Health Sets sections in the listview of the Exchange system health test that you select:
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CustomerTouchPoints
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ServiceComponents
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ServerComponents
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DependencyAvailability
2
Enter one health set per line you want to add and click OK.

For more information about health sets, see Exchange System Health Test .

Configuring Exchange impersonation for the Modern Message Delivery health test

The Exchange Modern Message Delivery Health test uses Exchange Web Services (EWS) to connect to the test source and target mailboxes. The test credentials that are used must have “Exchange Impersonation” permissions to all the test mailboxes.

Configuring impersonation for all users

You can configure Exchange impersonation for all users in an organization.

To configure a service account to impersonate all users in an organization
1
Open the Exchange Management Shell.
2
Run the New-ManagementRoleAssignment cmdlet to add the permission to impersonate to the specified user.
The following example shows how to configure Exchange Impersonation to enable a service account to impersonate all other users in an organization.
New-ManagementRoleAssignment –Name:impersonationAssignmentName –Role:ApplicationImpersonation –User:serviceAccount
Configuring impersonation for specific users or groups

You can configured Exchange impersonation for specific users or groups.

To configure a service account to impersonate specific users or groups of users
1
Open the Exchange Management Shell.
2
Run the New-ManagementScope cmdlet to create a scope to which the impersonation role can be assigned. If an existing scope exists, you can skip this step.
The following example shows how to create a management scope for a specific group.
New-ManagementScope –Name:scopeName –RecipientRestrictionFilter:recipientFilter
3
Run the New-ManagementRoleAssignment cmdlet to add the permission to impersonate the members of the specified scope.
The following example shows how to configure Exchange Impersonation to enable a service account to impersonate all users in a scope.
New-ManagementRoleAssignment –Name:impersonationAssignmentName –Role:ApplicationImpersonation –User:serviceAccount –CustomRecipientWriteScope:scopeName

Health tests available from the Lync/Skype for Business Environment

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About the Lync/Skype for Business health tests
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Lync/Skype Server Health Test
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Lync/Skype Synthetic Transaction Health Tests
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Lync/Skype Instant Messaging Health Test
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Lync/Skype Instant Messaging Conference Health Test
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Lync/Skype Peer-to-Peer Audio/Video Call Health Test
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Lync/Skype Audio/Video Conferencing Health Test
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Lync/Skype Presence Status Health Test
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Lync/Skype Logon Registration Health Test
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Lync/Skype Address Book Service Health Test
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Lync/Skype Persistent Chat Message Health Test
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Active Directory Account Lockout Health Test
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Skype for Business Online DNS Connectivity Health Test
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Office 365 Subscription Health Test
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OCS Server Health Test
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Creating a test user for the Lync/Skype Environment

About the Lync/Skype for Business health tests

The following health tests are available when you right-click the Exchange organization node:

 
Table 1. Available health tests for Lync/Skype for Business environment
Organization/Environment
Health Tests

Lync/Skype for Business
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Lync/Skype Server Health Test
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Lync/Skype Instant Messaging Health Test
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Lync/Skype Instant Messaging Conference Health Test
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Lync/Skype Peer-to-Peer Audio/Video Call Health Test
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Lync/Skype Audio/Video Conferencing Health Test
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Lync/Skype Presence Status Health Test
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Lync/Skype Logon Registration Health Test
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Lync/Skype Address Book Service Health Test
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Lync/Skype Persistent Chat Message Health Test
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Active Directory Account Lockout Health Test

Office 365
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Office 365 Subscription Health Test
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Skype for Business Online DNS Connectivity Health Test

Office Communications Server (OCS)
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OCS Server Health Test

You can also create a Generic Server Health Test to monitor your generic servers. To create a Generic Server Health Test, see Creating and configuring health tests .

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