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Unified Communications Diagnostics 8.5 - Deployment Guide

Table of Contents

Installing and upgrading Unified Communications Diagnostics

Installation and performance considerations

Port configuration for monitoring servers in DMZ What files should be excluded from automatic anti-virus scans? UC Diagnostics software prerequisites SQL Server installation prerequisites SQL database operating prerequisites

Diagnostic Console operating recommendations Deployment recommendations for the Management Console

About cluster support

Installing components on multiple computers Manually installing the Management Console database

Manually upgrading the Management Console database

Configuring existing UC Diagnostics to work with SQL Always On Backing up and restoring UC Diagnostics Moving UC Diagnostics to a another server

Technical Information for UC Diagnostics for Exchange

About the Management Console for Exchange

Discovering the Exchange organization

About the Exchange Health Tests

Exchange Server Health Test

About the Exchange Delivery Health Tests Exchange Internal Server Delivery Health Test

Exchange Internal Mailbox Delivery Health Test Exchange External Message Delivery Health Test Exchange Modern Message Delivery Health Test

Additional Exchange Health Tests for Monitoring

Exchange Storage Health Test Exchange Queue Health Test Internal Outlook Web Access (OWA) Availability Health Test External Outlook Web Access (OWA) Availability Health Test Exchange Replication Health Test Exchange System Health Test Active Directory Account Lockout Health Test

Historical Reporting Database Usage Estimates Exchange Diagnostic Console Technical Information Web Reports Technical Information

Web Reports security recommendations

Technical Information for Office 365

About the Management Console for Office 365 Discovering the Office 365 environment About the Office 365 health tests

Exchange Online Connectivity Health Test Exchange Online Mailbox Logon Health Test Exchange Online Message Delivery Health Test Office 365 Subscription Health Test Skype for Business Online DNS Connectivity Health Test

Technical Information for UC Diagnostics for BlackBerry

About the Management Console for BlackBerry

Discovering your BlackBerry environment

Permissions required

BlackBerry Health Tests

BlackBerry Server Health Test BlackBerry Message Delivery Health Test Historical reporting database usage estimates

BlackBerry Diagnostic Console Technical Information Web Reports Technical Information

Technical Information for UC Diagnostics for OCS

About the Management Console for OCS

Discovering your OCS environment

Test prerequisites

OCS Health Tests

OCS Server Health Test

OCS Diagnostic Console Technical Information Web Reports Technical Information

Technical Information for UC Diagnostics for Lync/Skype for Business

About the Management Console for Lync/Skype for Business Server

Discovering your Lync/Skype environment

Diagnostic Services account prerequisites

About the Lync/Skype Health Tests

Lync/Skype Server Health Test

Lync/Skype Synthetic Transaction Health Tests

Instant Messaging Health Test Instant Messaging Conference Health Test Peer to Peer Audio/Video Call Health Test Audio/Video Conferencing Health Test Presence Status Health Test Log On Registration Health Test Address Book Service Health Test Persistent Chat Message Health Test

Active Directory Account Lockout Health Test Lync/Skype for Business Diagnostic Console Technical Information Web Reports Technical Information

Troubleshooting

Installation Prerequisite Issues SQL Database Issues Other Installation Issues Management Console Issues Health Test Issues Diagnostic Console Issues Web Reports Issues

Instant Messaging Health Test

This test allows you to monitor the operation of instant messaging between two test users in a pool. The following functions are tested:

•

Sign on to the Lync/Skype Server

•

Instant messaging session initiation and acceptance

•

Message exchange

•

Session termination

•

Instant Messaging Conference Health Test

This test allows you to monitor the operation of instant messaging conferencing between two test users in a pool. The following functions are tested:

•

Sign on to the Lync/Skype Server

•

Conference initiation

•

Conference invitation and joining

•

Message exchange through the conference

•

Conference disconnect and termination

•

Peer to Peer Audio/Video Call Health Test

This test allows you to monitor the operation of peer-to-peer audio/video conversation between two test users in a pool. The following functions are tested:

•

Sign on to the Lync/Skype Server

•

Invitation and acceptance to conduct an audio/video call

•

Connection test

•

Call termination

•

Audio/Video Conferencing Health Test

This test allows you to monitor the operation of audio/video conferencing between two test users in a pool. The following functions are tested:

•

Sign on to the Lync/Skype Server

•

Invitation and acceptance to conduct an audio/video call

•

Conference creation and joining

•

Exchange of data

•

Conference termination

•

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