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Unified Communications Diagnostics 8.5 - Deployment Guide

Table of Contents

Installing and upgrading Unified Communications Diagnostics

Installation and performance considerations

Port configuration for monitoring servers in DMZ What files should be excluded from automatic anti-virus scans? UC Diagnostics software prerequisites SQL Server installation prerequisites SQL database operating prerequisites

Diagnostic Console operating recommendations Deployment recommendations for the Management Console

About cluster support

Installing components on multiple computers Manually installing the Management Console database

Manually upgrading the Management Console database

Configuring existing UC Diagnostics to work with SQL Always On Backing up and restoring UC Diagnostics Moving UC Diagnostics to a another server

Technical Information for UC Diagnostics for Exchange

About the Management Console for Exchange

Discovering the Exchange organization

About the Exchange Health Tests

Exchange Server Health Test

About the Exchange Delivery Health Tests Exchange Internal Server Delivery Health Test

Exchange Internal Mailbox Delivery Health Test Exchange External Message Delivery Health Test Exchange Modern Message Delivery Health Test

Additional Exchange Health Tests for Monitoring

Exchange Storage Health Test Exchange Queue Health Test Internal Outlook Web Access (OWA) Availability Health Test External Outlook Web Access (OWA) Availability Health Test Exchange Replication Health Test Exchange System Health Test Active Directory Account Lockout Health Test

Historical Reporting Database Usage Estimates Exchange Diagnostic Console Technical Information Web Reports Technical Information

Web Reports security recommendations

Technical Information for Office 365

About the Management Console for Office 365 Discovering the Office 365 environment About the Office 365 health tests

Exchange Online Connectivity Health Test Exchange Online Mailbox Logon Health Test Exchange Online Message Delivery Health Test Office 365 Subscription Health Test Skype for Business Online DNS Connectivity Health Test

Technical Information for UC Diagnostics for BlackBerry

About the Management Console for BlackBerry

Discovering your BlackBerry environment

Permissions required

BlackBerry Health Tests

BlackBerry Server Health Test BlackBerry Message Delivery Health Test Historical reporting database usage estimates

BlackBerry Diagnostic Console Technical Information Web Reports Technical Information

Technical Information for UC Diagnostics for OCS

About the Management Console for OCS

Discovering your OCS environment

Test prerequisites

OCS Health Tests

OCS Server Health Test

OCS Diagnostic Console Technical Information Web Reports Technical Information

Technical Information for UC Diagnostics for Lync/Skype for Business

About the Management Console for Lync/Skype for Business Server

Discovering your Lync/Skype environment

Diagnostic Services account prerequisites

About the Lync/Skype Health Tests

Lync/Skype Server Health Test

Lync/Skype Synthetic Transaction Health Tests

Instant Messaging Health Test Instant Messaging Conference Health Test Peer to Peer Audio/Video Call Health Test Audio/Video Conferencing Health Test Presence Status Health Test Log On Registration Health Test Address Book Service Health Test Persistent Chat Message Health Test

Active Directory Account Lockout Health Test Lync/Skype for Business Diagnostic Console Technical Information Web Reports Technical Information

Troubleshooting

Installation Prerequisite Issues SQL Database Issues Other Installation Issues Management Console Issues Health Test Issues Diagnostic Console Issues Web Reports Issues

Web Reports Technical Information

UC Diagnostics has a separate web-based reporting component called UC Diagnostics Web Reports.

For security recommendations for Web Reports, For more information, see Web Reports security recommendations.

Technical Information for UC Diagnostics for Lync/Skype for Business

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About the Management Console for Lync/Skype for Business Server

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Discovering your Lync/Skype environment

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About the Lync/Skype Health Tests

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Lync/Skype Synthetic Transaction Health Tests

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Active Directory Account Lockout Health Test

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Lync/Skype for Business Diagnostic Console Technical Information

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Web Reports Technical Information

About the Management Console for Lync/Skype for Business Server

You can use UC Diagnostics to monitor the health and performance of individual servers or your entire Microsoft Lync or Skype for Business Server environment. Health tests detect problems by collecting and analyzing data or simulating user interaction with Lync/Skype servers at regular intervals.

Discovering your Lync/Skype environment

When you connect to a Lync or a Skype for Business environment, the Management Console discovers and displays the pools and servers in your environment. Discovery is initially configured to run automatically once a day to detect changes to your environment.

To monitor a mixed Lync or Skype and an OCS environment, you must establish two connections to the same environment - one as a Lync or Skype connection and the other as an OCS connection.

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