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Unified Communications Diagnostics 8.5 - Deployment Guide

Installing and upgrading Unified Communications Diagnostics Technical Information for UC Diagnostics for Exchange Technical Information for Office 365 Technical Information for UC Diagnostics for BlackBerry Technical Information for UC Diagnostics for OCS Technical Information for UC Diagnostics for Lync/Skype for Business Troubleshooting

Exchange Online Message Delivery Health Test

The Exchange Online Message Delivery Health test monitors overall message delivery health for both hybrid and native Exchange Online, including test messages sent internally and externally.

•
Internal message delivery can be between Exchange on-premise mailboxes and Exchange Online mailboxes, or between mailboxes within Exchange Online.
•
External message delivery detects message delivery between Exchange Online and the internet.
 
* 
NOTE: This test does not support Exchange 2007
Test prerequisites

See the following tables for the test targets, required configuration, and the required permissions for this test.

 
Table 6. Exchange Online message delivery health test targets
Platform
Target Type

Exchange Online hybrid

Exchange organization

Exchange Online native

Office 365 tenant

For the internal message delivery test, Exchange Online must be configured as follows:

 
Table 7. Exchange Online internal message delivery health test configuration.
Platform
Required Configuration

Exchange Online
(native and hybrid)
•
Create user mailboxes or dedicated test mailboxes for source and target mailbox pairs.

For the external message delivery test, Exchange Online must be configured as follows:

 
Table 8. Exchange Online external message delivery health test configuration.
Platform
Required Configuration

Exchange Online
(native and hybrid)
•
Create a source test mailbox.
•
Create an external test mailbox.

The following software is required.

 
Table 9. Exchange Online message delivery health test required software.
Platform
Software Required on the UC Diagnostics computer

Office 365
•
Windows PowerShell 3.0 or later
•
Microsoft Online Service Sign-in Assistant
•
Windows Azure Active Directory for Windows PowerShell

The test credentials must have the following permissions.

 
Table 10. Exchange Online message delivery health test permissions needed by test credentials.
Platform
Permissions required by test credential

Office 365
•
Must be granted impersonation rights on the internal test mailboxes. The test credential is the credential used to connect to Office 365.

Office 365 Subscription Health Test

The Office 365 Subscription Health test provides an overview of your Office 365 licensing plans. Licensing plans define the Office 365 services that are available to users. The test shows license activity such as the number of licenses that are currently assigned to users (used) and how many licenses are due for renewal.

Test prerequisites

See the following tables for the test targets and the required permissions for this test.

 
Table 11. Office 365 subscription health test targets.
Platform
Target Type

Office 365

All services

The following software is required.

 
Table 12. Office 365 subscription health test required software.
Platform
Software Required on the UC Diagnostics computer

Office 365
•
Windows PowerShell 3.0 or later
•
Microsoft Online Service Sign-in Assistant
•
Windows Azure Active Directory for Windows PowerShell
 
Table 13. Office 365 subscription health test credential required permissions.
Platform
Permissions Required for Test Credentials

Office 365

Valid Office 365 credential that was used to connect to Office 365.

If the password of the Office 365 credential is changed, you must change the password on Office 365 connection properties.

Skype for Business Online DNS Connectivity Health Test

Skype for Business Online DNS Connectivity Health Test

The Skype for Business Online DNS Connectivity Health test helps you verify the correctness of your DNS configuration and identify any issues. Skype for Business Online requires four DNS records. The domain name is the name of the Session Initiation Protocol (SIP) of your organization.

Test prerequisites

See the following tables for the test targets and the required permissions for this test.

 
 
Table 14. Skype for Business Online DNS connectivity health test targets.
Platform
Target Type

Office 365

Skype for Business Online

 
Table 15. Skype for Business Online DNS connectivity health test required software.
Platform
Software Required on the UC Diagnostics computer

Office 365
•
Windows PowerShell 3.0 or later
•
Microsoft Online Service Sign-in Assistant
•
Windows Azure Active Directory for Windows PowerShell

 

Technical Information for UC Diagnostics for BlackBerry

•
About the Management Console for BlackBerry
•
Discovering your BlackBerry environment
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BlackBerry Server Health Test
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BlackBerry Message Delivery Health Test
•
Historical reporting database usage estimates
•
BlackBerry Diagnostic Console prerequisites
•
BlackBerry Diagnostic Console Technical Information
•
Web Reports Technical Information
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