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Unified Communications Diagnostics 8.5 - Data Recorder User Guide

Data Recorder Mode

The Data Recorder allows you to take a snapshot of the performance of a server and save it as a reference that can be reviewed at a later time. The Data Recorder saves the data collected by the Diagnostic Console proxies to .xml files.

Using the Data Recorder Mode

If you use the Data Recorder in Recorder mode, you must have administrative access to a live server.

Record

While recording, the Data Recorder generates .xml data files for each server to which the Diagnostic Console is connected. The .xml files are stored in the location you select. The directory and the .xml files are named according to the server name. New .xml files are created for each polling interval. After recording, you can view the .xml files.

 
* 
IMPORTANT: After recording for five minutes, the Data Recorder produces data files that use approximately 1.5 MB of hard disk space. Make sure you have adequate disk space before you record.
To record data from a live server
1
Start the Data Recorder.
2
Select Record under the Data Recorder label.
3
Enter the location for the stored data files.
- OR -
Click to browse to the storage location.
4
Click OK.
5
Start the Diagnostic Console and connect to any server.
6
When you select Record, a new directory is created for each server. The name of the directory reflects the connection name address. If the directory already exists from a previous recording, the old data files are replaced with new recordings. Select Resume if you do not want the old files to be replaced.
Play

When the UC Diagnostics plays back a recording, the Diagnostic Console user interface reflects the recorded data in the .xml files for each server to which you are connected.

If no data files exist for a server connection, most Diagnostic Console user interface components appear gray in color and some will display "-2".

You should disable the Debug Logging option during the Data Recorder Play mode.

To play data from a live server
1
Exit the Diagnostic Console.
2
Start the Data Recorder.
3
Click Play under the Data Recorder label.
4
Enter the location for the stored data files.
- OR -
Click to browse to the storage location.
5
Click OK.
6
Start the Diagnostic Console and connect to the corresponding server for which the data is stored.
Stop

It is important to stop recording because of the amount of hard disk space consumed by the data files. When the play option is stopped, the Diagnostic Console does not display the recorded data and will establish a live connection with the server the next time you launch the Diagnostic Console.

To stop recording from a live server
1
Exit the Diagnostic Console.
2
Start the Data Recorder.
3
Select Stop under the Data Recorder label.
4
Click OK.
Resume

When you select Resume, data is appended to the existing data file.

To resume recording from a live server
1
Exit the Diagnostic Console.
2
Start the Data Recorder.
3
Select Resume under the Data Recorder label.
4
Enter the location for the stored data files.
Click to browse to the storage location.
5
Click OK.
6
Start the Diagnostic Console and connect to the corresponding server for which the data was recorded.

Help Desk Mode

Help Desk mode is a different form of Data Recorder usage. When in Help Desk mode, the Data Recorder provides a source of the information necessary to populate and activate the Unified Communications Diagnostics user interface without requiring administrator privileges to a specific live Exchange server. The data recorded by one Diagnostic Console Help Desk server can be played in real-time by one or more remote Help Desk clients.

Help Desk mode allows multiple UC Diagnostics Help Desk clients to display data from a specific server while collecting the data from that server only once. It allows UC Diagnostics internet users to pass through firewall protection using http protocol to collect data. Anyone with the right to access the network share can view the server data.

Using the Help Desk Mode

The following diagram demonstrates the Help Desk mode configuration:

Record

When you record in Help Desk mode, you make a connection to a live server. The computer with the live connection is the source. The data on the source is recorded to a shared directory. Non-administrators can read the data files from a client with access to the shared directory. Data files are written for each server to which you are connected, and are appended at each polling interval.

The data files must be stored to a shared or virtual directory.

To record in Help Desk mode
1
Start the Data Recorder on the source computer.
2
Select Record under the Help Desk label.
3
Enter the location for the stored data files.
Click to browse to the storage location.
4
Click OK.
5
Start the Diagnostic Console and connect to a server.
Play

When you use the Help Desk mode, the stored data can be played on a remote client with access to the shared or virtual directory.

You should disable the Debug Logging option during the Help Desk Play mode.

To play data on the client computer using a shared directory
1
Obtain the server name and the name of the shared directory containing the Diagnostic Console data files from the administrator.
2
Map a drive to the location of the shared directory.
3
Start the Data Recorder.
4
Enter the location for the stored data files.
- OR -
Click to browse to the location of the stored data files on the mapped drive.
5
Select Play under the Help Desk label.
6
Click OK.
7
Start the Diagnostic Console and connect to the corresponding server for which the data has been recorded.
The Diagnostic Console displays recorded data from a live server stored on the source computer.
Stop

When Help Desk play mode is stopped on Help Desk clients, the Diagnostic Console does not display the recorded data, but establishes a live connection with the server the next time you launch the Diagnostic Console.

To stop recording or playing in Help Desk mode
1
Exit the Diagnostic Console.
2
Start the Data Recorder.
3
Select Stop under the Help Desk label.
4
Click OK.
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