Application environment security is controlled by the following user class rights:
The Application Environment Maintenance table is displayed in a standard maintenance window. To open this window, select Maintenance | Domain-Specific | Application Environments.
NOTE: For any service domain in which you want to use application environments, be sure to select Use Appl Env in the Service Domain maintenance table. Otherwise, the Application Environment field will be grayed out on CSRs opened in that service domain. For more information, see Service Domain Maintenance . |
Auto task security is controlled by the following user class rights:
To open the Auto Tasks by Application table, select Maintenance | Domain-Specific | Auto Tasks | Application Tasks.
To open the Auto Tasks by CSR Type table, select Maintenance | Domain-Specific | Auto Tasks | CSR Type Tasks.
To open the Auto Tasks by CSR Status table, select Maintenance | Domain-Specific | Auto Tasks | CSR Status Tasks.
Business rule security is controlled by the following user class rights:
With proper security, you can also edit personal rules from the Business Rule Maintenance table, including those belonging to other users. For more information on personal rules, see the book, Stat User Guide, Chapter 9, “Personal Rules.”
The Business Rule Maintenance table is displayed in a standard maintenance window. To open this window, select Maintenance | Domain-Specific | Business Rules.
A 1-10 character code that uniquely identifies this business rule | |
In Stat, outbound email is processed by the Stat Central Agent. You configure the Stat Central Agent that you want to process email in the Electronic Mail Interface - Setup window. For more information, see Configuring the Stat Central Agent for Email . In addition, for the Stat Central Agent to process outbound email, you must assign to it the Send Queued Outbound Mail job. How this job is scheduled is up to you, but it is recommended you have it run frequently in order to promote real-time processing. For more information, see Defining Agent Jobs .
To define a business rule, click New. Stat opens the Rule Editor window. In the Rule Definition tab, you select a trigger event and specify rule criteria the same way you do for personal rules.
The System ID is automatically displayed in the Owner ID field. The Rule ID field displays (New) until you save the rule. When you save, Stat assigns it a unique number.
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