The General tab of the System Maintenance window displays addresses and contact information.
When specifying your company’s address, select the country where your company resides in the Country field. Depending on the country you select, the labels of certain fields may change in keeping with the address conventions of that country. Stat comes installed with predefined country labels for USA, Canada, Australia, and the United Kingdom. You can define additional countries in the country maintenance table, as described in the section, Country Maintenance .
The following table describes the value types in the General tab (USA default):
The name of the organization this copy of Stat is licensed to | |
The License tab displays license information about your currently installed versions of Stat.
The following table describes the information displayed in the License tab:
The Quest-provided registration key used to verify that the license key you entered is valid. After entering the registration key, click Verify. If the key value is verified, further license information is displayed in the Properties field and you can continue using Stat. If the key value is not verified, you will receive an error message and cannot continue until you provide a verified key value. | |||||||||||
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Functional users are limited and do not have access to the following areas in Stat:
Both types of users have full access to the Stat Web Client.
The Other Options tab defines CSR operating parameters and user password settings.
The following table describes all the value types in the Other Options tab, except for the User Password Options section which is described in the section, Defining Stat Users .
A unique number assigned by Stat to identify the object type. Due to its sensitive nature, the Last Object Type field does not appear in the System Maintenance window. However, the values assigned by Stat are contained behind-the-scenes in the table itself. To edit an object type value, you must edit the table using an environment management tool, which is not recommended. | |
Stat uses a numbering system to identify each workflow defined in the system. | |
Determines the minimum allowed automatic refresh rate, in minutes, for users’ Support Consoles | |
Determines the maximum allowed automatic refresh rate, in minutes, for users’ Support Consoles | |
If selected, users are permitted to login into Stat using their LDAP login credentials. |
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