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KACE Systems Deployment Appliance 9.0 Common Documents - Administrator Guide

About the KACE Systems Deployment Appliance Getting started Using the Dashboard Configuring the appliance Setting up user accounts and user authentication Configuring security settings Preparing for deployment Managing device inventory Using labels Creating a Windows or Linux Boot Environment Managing drivers Capturing images Capturing user states Creating scripted installations Creating a task sequence Automating deployments Performing manual deployments Managing custom deployments Managing offline deployments Imaging Mac devices About the Remote Site Appliance Importing and exporting appliance components Managing disk space Troubleshooting appliance issues Updating appliance software Glossary About us Legal notices

Configure the initial network settings

Configure the initial network settings

You can configure the network settings for the appliance from the appliance Network Setup Console after you connect a monitor and keyboard directly to the appliance and after the appliance's first boot.

Configure the network settings for the Virtual appliance from the Virtual KACE Systems Deployment Appliance Administrator Console, and configure the RSA from the virtual RSA Administrator Console.

1.
Connect a monitor and keyboard directly to the appliance.
2.
Power on the appliance. The first-time startup takes 5 to 10 minutes.
The login screen appears.
3.
At the login prompt, enter konfig for both Login and Password.
4.
Choose the language to use for the console. Use the up- and down-arrow keys to move between fields.
5.
Configure the following network settings. To select options in a field, use the right and left-arrow keys; to move between fields, use the up- and down-arrow keys.

Field

Description

Host Name

Enter the host name of the appliance. The default is k2000.

Domain Name

Enter the domain the appliance is on. For example, example.com.

IP Address

Enter the static IP address of the appliance.

Network Speed

Select the speed of your network. This speed should match the setting of your LAN switch. If you select Auto-negotiate, the system determines the best value automatically provided that the LAN switch supports auto-negotiation.

Default Gateway

Enter the network gateway for the appliance.

Subnet Mask

Enter the subnet (network segment) that the appliance is on. For example, 255.255.255.0.

Primary DNS

Enter the IP address of the primary DNS server the appliance uses to resolve host names.

Secondary DNS

Optional: Enter the IP address of the secondary DNS server the appliance uses to resolve host names.

Proxy

Optional: Enter proxy server information.

* 
NOTE: The appliance supports proxy servers that use basic, realm-based authentication requiring usernames and passwords. If your proxy server uses a different authentication type, add the appliance’s IP address to the proxy server’s exception list.

Save appliance data

The Save appliance data setting enables you to save the appliance data to an offboard virtual disk during the initial configuration for a new Virtual appliance and a new Remote Site Appliance. You can also configure offboard storage later for the virtual KACE Systems Deployment Appliance and RSA using the Administrator Console.

The Save appliance data setting is not available for the physical KACE Systems Deployment Appliance during the initial configuration. Configure the physical appliance to save the appliance data to an offboard-storage device from the Administrator Console.

Select one of the following check boxes:

•
On the virtual appliance (onboard storage)
•
To this offboard-storage device (Virtual disk)
* 
NOTE: You can only have one virtual disk connected.
6.
Use the down-arrow key to move the cursor to Save, and then press Enter or Return.
The appliance restarts.
7.
Connect a network cable to the port indicated:

Modify the initial network settings

Modify the initial network settings

You can modify the initial network settings configured from the appliance Network Setup Console.

1.
On the left navigation pane, click Settings > Control Panel to display the Control Panel, then click Network Settings to display the Network Settings page.
2.
Configure the following network settings:

Field

Description

Host Name

Enter the host name of the appliance. The default is k2000.

Domain Name

Enter the domain the appliance is on. For example, example.com.

Primary DNS

Enter the IP address of the primary DNS server the appliance uses to resolve host names.

Secondary DNS

Optional: Enter the IP address of the secondary DNS server the appliance uses to resolve host names.

Default Gateway

Enter the network gateway for the appliance.

3.
Under Interface Settings, configure the following settings for each interface, as required.

Option

Description

Interface

Read-only field. It displays the name of the interface.

IP Address

Enter the static IP address of the interface.

Network Speed

Select the speed of the interface. This speed should match the setting of your LAN switch. If you select Auto-negotiate, the system determines the best value automatically provided that the LAN switch supports auto-negotiation.

Netmask

Enter the subnet (network segment) that the interface is on. For example, 255.255.255.0.

MTU

Enter the maximum transmission unit (MTU) of the interface. MTU represents the size of the largest protocol data unit (PDU) that can be communicated in a single-network layer transaction. Consider your hardware and network specifications when configuring this option. The recommended range is from 1500 to 9000, as applicable to your network specifications.

Status

Read-only field. It indicates if the network cable is plugged into the interface.

Deployment Interface

Select this option if you want this interface to be used as a deployment interface.

4.
Under Available Link Aggregation Interfaces, configure or enable the available interfaces. Link aggregation allows you to combine multiple network interfaces to increase throughput beyond what a single connection can sustain, and to provide redundancy in case a link fails. You can aggregate up to eight network interfaces.

Option

Description

Interface

Read-only field. It displays the name of the link aggregation interface.

IP Address

Enter the static IP address of the link aggregation interface.

Netmask

Enter the subnet (network segment) that the link aggregation interface. For example, 255.255.255.0.

Broadcast

Read-only field. It displays the broadcast address of the link aggregation interface.

Members

Read-only field. It displays the names of network interfaces belonging to this link aggregation interface.

Enabled

Select this option if you want to enable this link aggregation interface. If enabled and the primary/deployment interface is associated with this link aggregation interface, it becomes the primary interface. Each enabled link aggregation interface appears listed under Active Link Aggregation Interfaces.

5.
Optional: Select the Enable On-board DHCP Server check box.
6.
Optional: Select the Enable NetBoot Server (for Mac OS X clients) check box.
7.
Optional: Select the Use Proxy Server check box.
8.
Click Save.

Changing the default passwords

Changing the default passwords

Use the Command Line Console to reset the Administrator's password
Change the Samba share password
Set the VNC® password
Enable Boot Manager authentication

Quest KACE recommends changing the default passwords during the initial setup of the appliance for the administrator, the appliance Samba share directory, and the Boot Manager.

The following passwords are associated with the appliance.

Password

Description

Administrator

The default password is admin. The new password must be six characters or more in length.

Samba Share Password, KACE Media Manager, and KACE Boot Environment (KBE)

* 
NOTE: All use the same password.

The default password is admin and is used for uploading drivers and backing up and restoring library components, scripted installations, system images, boot environments, network inventory, and network scans.

* 
NOTE: The KACE SDA Hostname field on the KACE Media Manager requires this password.

Boot Manager

By default, Boot Manager authentication is disabled.

The Boot Manager contains a bootstrap file that the Windows client Boot Manager downloads during the initial device PXE boot in to the KACE Boot Environment. The Boot Manager interface displays on the target device.

VNC

Enables a connection to a target device that has networked booted.

NetBoot

Used only for Mac devices.

* 
NOTE: Only 7-bit ASCII characters are accepted for KBE remote VNC passwords.

Use the Command Line Console to reset the Administrator's password

Use the Command Line Console to reset the Administrator's password

If you change the Administrator's password, and become locked out of the appliance Administrator Console for some reason, you can re-set the password using the Command Line Console.

To change the Administrator's password, you must obtain last 16 characters of your appliance license key, including dashes, using the correct case, as specified. You can use the legacy KACE license key or the Quest license key. The Command Line Console is a terminal window to the appliance. Logging in to the Command Line Console as the netdiag user provides access to some basic network diagnostic commands, including reset_admin_password, that allows you to change the Administrator's password.

Your full license key is listed in the Welcome email from Quest KACE. It is also available on the Registration and Licensing page in the Administrator Console (when you have access to it). If you do not have a license key, contact Quest KACE Technical Support at https://support.quest.com/contact-support, or the licensing team to obtain a new key at https://support.quest.com/licensing-assistance. For more information about the Registration and Licensing page, see the help topic associated with this page.

* 
TIP: You can access product documentation and additional resources associated with a specific page by clicking Need Help. For more information, see Access product documentation.
1.
If you have a physical version of the appliance:
a.
Connect a monitor and keyboard directly to the appliance.
b.
Connect a network cable to the port indicated:
c.
Power on the appliance.
The Command Line Console login screen appears on the monitor connected to the appliance.
2.
If you have a virtual version of the appliance, power on the virtual machine to boot the appliance.
The Command Line Console login screen appears.
3.
At the prompts, enter:
Login: netdiag

Password: netdiag

A list of network diagnostic commands appears, including reset_admin_password, that allows you to change the Administrator's password.
4.
At the command-line prompt, type reset_admin_password.
5.
When prompted, type the last 16 characters of your license, including dashes. You must use the correct case.
A message appears, indicating your new password consisting of six characters enclosed in quotation marks. For example:

The admin password has been reset to "GTYKpa". Please login immediately and set a more secure password.

6.
Record your new password.
7.
Log in to the appliance Administrator Console with your newly changed password.
a.
Open a web browser and navigate to the appliance Administrator Console URL using the following syntax: http://<host_name>.
Where <host_name> is the name or IP address of the physical or virtual machine on which the appliance is running.
b.
In the KACE Systems Deployment Appliance Administrator Console login screen, type the following values:
▪
Login ID: admin
▪
Password: Type the six characters of your newly changed Administrator's password (not including the quotation marks).
c.
Click Log In.
The appliance Administrator Console appears, showing the Dashboard page.
8.
For security purposes, change your Administrator's password. It is recommended use a combination of lowercase and upper case letters, numbers, and symbols in the password. You can update your password on the User Detail page. For more information, see Add or edit local administrator accounts.
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