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Coexistence Manager for GroupWise 1.7 - User Guide

About the CMG documentation suite Introduction CMG Directory Connector
Directory Connector overview Installation and configuration DC Management Console Connector Creation Wizard Connector Advanced Settings Running and stopping the Directory Connector service
CMG Mail Connector CMG Free/Busy Connector The Log Viewer Appendix A: Known limitations Appendix B: Troubleshooting Appendix C:Configuring CMG logging

FBC installation and configuration

FBC configuration requires more than just a run through the CMG software, since both the GroupWise side and the Outlook/Exchange side must be configured to work with the FBC, and CMG’s FBC Web Server(s) must also be configured, and finally all of the connections among GroupWise, Exchange and CMG’s Web Server(s) must be configured and tested.

The procedures to install and configure CMG’s FBC vary depending on the versions and nature of your GroupWise and Exchange environments, and whether the FBC will be running in a single (shared) namespace or multi-namespace environment. Different combinations of these variables make up 12 basic scenarios, as shown in the table below. The scenario variables are explained in the FBC Configuration Guide (a separate PDF included with your CMG installation), which also provides detailed configuration instructions for all 12 scenarios.

The Chapter column at the right edge of this table shows which chapter numbers of the FBC Configuration Guide provide the configuration instructions for the various scenarios.


Exchange Environment

Single (shared) or
Multiple Namespaces?


GroupWise via API
(GW 7 or later)

On-Premises Exchange
(or a hybrid Ofc 365)

Outlook 2007 or later
via MS Autodiscover/EWS





Outlook 2003 via
Exchange Public Folders





Office 365 (non-hybrid)





GroupWise via
Internet F/B URL
(GW 8 or later)

On-Premises Exchange
(or a hybrid Ofc 365)

Outlook 2007 or later
via MS Autodiscover/EWS





Outlook 2003 via
Exchange Public Folders





Office 365 (non-hybrid)





CMG subcomponents

CMG’s Free/Busy Connector includes the subcomponents listed below. Note that some subcomponents are not used in some FBC scenarios.

CMG GroupWise Free/Busy Service (required for all scenarios): Translates Exchange F/B queries into a form that GroupWise can understand and process, and then translates GroupWise F/B data (the GroupWise reply to a query) into a form that Exchange can process.
CMG Autodiscover Web Service (required for E2007 or later w/Outlook 2007 or later, or for Office 365): Tracks the location of the CMG EWS (see below), reporting the EWS URL to Exchange for each outbound F/B query—which tells Exchange where to send its query.
CMG EWS (required for E2007 or later w/Outlook 2007 or later, or for Office 365): Facilitates communications between Exchange and CMG’s GroupWise Free/Busy Service (see above), for transmission of Exchange F/B queries to GroupWise, and GroupWise F/B information back to Exchange.
CMG Public Folder Writer Service (required for E2003 or E2007 w/Outlook 2003 via public folders): Contacts GroupWise (via CMG’s GroupWise FBC Service) at specified regular intervals to get GroupWise F/B information, and then writes that information to the Exchange public folders. The service also communicates with Active Directory to get a current list of GroupWise contacts in the Exchange system, communicating with Exchange via MAPI.
CMG Free/Busy Bridge (required for GW8 or later via an Internet F/B URL): Facilitates communications between GroupWise and CMG’s Exchange F/B Service (see below) or CMG’s Public Folder Reader Service (see below), to transmit GroupWise F/B queries to Exchange, and Exchange F/B info back to GroupWise.
NOTE: If you are configuring F/B for Exchange 2003: Exchange 2003 does not support CMG's F/B Bridge or PowerShell. The AutoRun installer installs these subcomponents anyway, because it doesn't know how you intend to configure your F/B services, but the F/B Bridge and PowerShell will not be used in your configuration.
CMG Exchange Free/Busy Service (required for E2007 or later with Outlook 2007 or later, or for Office 365): Performs F/B lookups into Exchange, and then translates Exchange F/B data (the Exchange reply to a query) into a form GroupWise can understand and process.
CMG Public Folder Reader Service (required for E2003 or E2007 w/Outlook 2003): Accepts a F/B query originating from GroupWise and relays it to Exchange F/B public folders, then relays Exchange F/B data from public folders back to CMG. Communicates with Exchange via WebDAV (Web Distributed Authoring and Versioning) component of IIS.
CMG Router Service (required for connection to GroupWise via an API Gateway): Facilitates communications between the GroupWise API Gateway and the CMG Server File System.
CMG API Gateway Bridge Service (required for connection to GroupWise via an API Gateway): Facilitates communications between the CMG Server File System (configured for connection to a GroupWise API Gateway) and the CMG Exchange F/B Service or the CMG Public Folder Reader Service.

All FBC subcomponents can be installed on a single server, although deployment to two separate servers will improve performance in environments with higher volumes of F/B queries and replies. Consider also that the Free/Busy Connector usually exerts the heaviest demand on computing resources, compared to the other two CMG components.

When installing FBC to two servers, typically the CMG subcomponents are grouped according to the direction of data flow: one server for queries to and replies from the GroupWise side, and the other for queries to and replies from the Exchange side. Note also that installation to two servers requires running the Autorun installer twice (once on each server).

CMG’s Free/Busy Connector also includes Free/Busy Connector performance counters and Mobile IT administrative tools as described separately below.

Free/Busy Connector performance counters

Quest CMG generates sets of performance counters for its Free/Busy Connector that feed live data to Windows' System Monitor feature. If you are unfamiliar with Windows' System Monitor feature, or how to add Quest CMG counters to the System Monitor view, see your Microsoft documentation and/or visit the System Monitor online Help for more information.

The Quest CMG Free/Busy Connector includes these performance counters:

Quest CMG To Exchange Free/Busy [queries from GroupWise users for Exchange users’ F/B data]:
Quest CMG To GroupWise Free/Busy [queries from Exchange users for GroupWise users’ F/B data]:

Performance counters in the CMG Free/Busy Connector for GroupWise 7 can be viewed on your mobile device using Mobile IT, described (including prerequisites) in the next topic below. Mobile IT installers are provided in the AutoRun application for CMG.

Mobile IT

The Quest CMG Mobile IT package uses Mobile IT alerts to notify users of potential problems in the movement of files by the CMG Router Service. The Mobile IT package also provides reports to help you manage Free/Busy-related Windows Services, and to view Free/Busy Performance Counters data.

Mobile IT requires installation of the following tools. Installers are provided in the AutoRun application for CMG.

Quest Coexistence Manager for GroupWise Free/Busy Mobile Pack (32-bit or 64-bit). Must be installed after the F/B Connector and Mobile IT Agent.

The Mobile IT Agent plugin folder resides in the Plugins subdirectory under the directory where you installed the Mobile IT Agent. The mobile pack installer automatically locates this directory and suggests that the user install the Mobile Pack there. The user can change the installation directory of the Mobile Pack, but then the Mobile Pack will not be detected by the Mobile IT Agent.

For general information about using Mobile IT and its features, please refer to the Quest Mobile IT Community site. The next two topics here highlight the primary Mobile IT features as they pertain to CMG’s FBC Router Service.

With the Quest CMG Mobile IT package, your Android device receives alerts pertaining to the status of the CMG FBC Router Service. A summary of received alerts appears on the device in a chronological list, with the most recent Alerts on top. Each alert appears in one of these status categories:

New: Alert either has not yet been seen, or has been seen only briefly.
Acknowledged: Alert has been reviewed by the recipient.
Resolved: The issue reported by the alert has been resolved.

From this list you can select a single alert to view more details about it, and/or to change its status designation. The status designation shown on the device does not indicate any changes that have actually occurred in CMG, but shows only any changes you have made to the status on the Mobile IT History page.

To change the status of a New alert: Select the Actions button (bottom of the display), and then select the status you want from the pop-up list.

Available reports include Services and Performance Counters.

The Services report lists all of the CMG FBC component services and shows the status of each. The Services report lets you start, restart or stop a service from your Mobile IT device.

To start, restart or stop a service in the list: Select the service from the reports list, then select the Actions button (bottom of the display), and then select the action you want to perform on the selected service. The available options in the pop-up list depend on the current status of the selected service.

The Performance Counters report shows the three Performance Counter categories associated with CMG Free/Busy services: To GroupWise Free/ Busy, To Exchange Free/Busy, and Router File Counters. (See Free/Busy Connector performance counters above for lists of the specific counters within each of these three categories.) From the Performance Counters report you can select a category of counters to view the current values for all the counters in the selected category.

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