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Coexistence Manager for GroupWise 1.7 - User Guide

About the CMG documentation suite Introduction CMG Directory Connector
Directory Connector overview Installation and configuration DC Management Console Connector Creation Wizard Connector Advanced Settings Running and stopping the Directory Connector service
CMG Mail Connector CMG Free/Busy Connector The Log Viewer Appendix A: Known limitations Appendix B: Troubleshooting Appendix C:Configuring CMG logging

Running and stopping the Directory Connector service

The Directory Connector service is started manually, and thereafter runs continuously until explicitly stopped. CMG’s Directory Connector service performs many of its features by calling functions that are coded in a separate underlying "engine" application (another Windows service) called the Quick Connect service. Since the Directory Connector and Quick Connect services communicate with each other, both must be stopped and started together.

The CMG Directory Connector service can be started and stopped directly from the CMG Directory Connector Management Console, but the underlying Quest Quick Connect service can be stopped and started only from the Windows Control Panel Administrative Tools | Services, as described here:

1
Use Windows’ Services console: Open the Windows Control Panel Administrative Tools, and then open (double-click on) Windows’ Services.
2
Select the service from the list (Quest Directory Connector or Quest Quick Connect), and click the Stop or Start or Restart link that appears in the margin to the left of the list of services.

To configure the service’s behavior upon Windows startup:

Select the service from the list (Quest Directory Connector or Quest Quick Connect), and verify or change the value in the Startup Type column:

Automatic: If you want this service to automatically start when the operating system boots (or reboots—e.g., after a system restart).
Manual: If you do not want this service to automatically start when the operating system boots.
NOTE: If you choose Manual here, and if the host computer is shut down or restarted while the service is running, you will have to manually restart the service after the computer is restarted.

CMG Mail Connector

Mail Connector overview

The CMG Mail Connector is a Windows service that monitors SMTP traffic between GroupWise and Exchange to resolve incompatibilities. This service detects and converts messages as necessary to facilitate (for example):

The Mail Connector functions as a passive SMTP proxy between GroupWise and Exchange. That is, the Mail Connector does not store output of processed messages. The Mail Connector translates message elements that would otherwise be lost or misunderstood by the other mail system, and converts messages containing calendar data, while other messages simply pass through to the destination server.

CMG occasionally encounters an incompatibility between GroupWise and Exchange that it cannot correct by any practical means. CMG is able to detect most such instances and insert a brief note into the message body notifying the recipient and recommending a manual resolution. For example:

Mail Connector performance counters

Quest CMG generates sets of performance counters for its Mail Connector that feed live data to Windows' System Monitor feature. If you are unfamiliar with Windows' System Monitor feature, or how to add Quest CMG counters to the System Monitor view, see your Microsoft documentation and/or visit the System Monitor online Help for more information.

The Quest CMG Mail Connector generates these performance counters:

GroupWise to Exchange Calendar Processing Throughput: Number of calendars processed per second (GroupWise to Exchange).
GroupWise to Exchange Message Processing Throughput: Number of messages processed per second (GroupWise to Exchange).
GroupWise to Exchange Message Processing Bytes Throughput: Number of message bytes processed per second (GroupWise to Exchange).
Exchange to GroupWise Calendar Processing Throughput: Number of calendars processed per second (Exchange to GroupWise).
Exchange to GroupWise Message Processing Throughput: Number of messages processed per second (Exchange to GroupWise).
Exchange to GroupWise Message Processing Bytes Throughput: Number of message bytes processed per second (Exchange to GroupWise).
Calendar Processing Throughput: Number of calendars processed per second.
Message Processing Throughput: Number of messages processed per second.
Message Processing Bytes Throughput: Number of message bytes processed per second.
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