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Coexistence Manager for GroupWise 1.7 - FBC Configuration Guide

About the CMG Documentation Determine your FBC scenario FBC Scenario #1 FBC Scenario #2 FBC Scenario #3 FBC Scenario #4 FBC Scenario #5 FBC Scenario #6 FBC Scenario #7 FBC Scenario #8 FBC Scenario #9 FBC Scenario #10 FBC Scenario #11 FBC Scenario #12 Appendix: FBC Planning Worksheet Appendix: Configuring and troubleshooting the FBC with PowerShell Appendix: Troubleshooting the FBC

4.6: Run CMG's Management Console to configure FBC components

Use CMG’s Management Console to configure the Free/Busy Connector’s components—to identify the participating servers and their locations, register the necessary account access credentials, and set other operating parameters and preferences. See chapter 4 of the CMG User Guide for field notes and application notes for each screen in the F/B Connector Management Console.

Be sure to add the O365 suffix ( to the UPN (User Principal Name) suffixes in the Active Directory Domains and Trusts MMC. This lets CMG sign-on to both O365 and the on-prem Exchange with the same credentials (assuming the passwords are the same). If the credentials are different, the FBC lookups to O365 will fail.

Step 5: Configure and test connections among GroupWise, Exchange and CMG's FBC Web Server

To configure and test connections among GroupWise, Exchange and CMG’s FBC Web Server:

5.1: Synchronize Exchange and GroupWise directories

Before running any of CMG’s F/B Connector subcomponents, you must synchronize GroupWise users as Exchange contacts, and Exchange users to GroupWise. For best performance, Quest recommends using the CMG Directory Connector. The Directory Connector is another CMG component that you may have already installed and configured, or you can install it now. For complete information about the CMG Directory Connector, see User Guide chapter 2.

If you are configuring the FBC for a local, on-premises Exchange environment (with or without a hybrid O365), use CMG’s Directory Connector to define a bidirectional update (a pair of single-direction updates, in opposite directions, run sequentially). Most admins schedule the pair to run automatically at regular intervals to keep both directories current throughout the coexistence period. Be sure that at least one bidirectional update has completed before continuing.

CMG’s Directory Connector does not support directory synchronizations directly between GroupWise and Office 365. In a hybrid O365 scenario, you can facilitate that directory synchronization by this "two-step" approach:

The combination of the two, run in tandem, would configure an effective directory coexistence between GroupWise and Office 365.

Whatever method you choose to synchronize directories, make sure that the GroupWise SOAP web service is enabled (step 2.2 above), since that is also an environmental requirement for CMG’s Free/Busy Connector.

NOTE: GroupWise sometimes mistakenly generates F/B queries for addresses in the form (instead of Queries to such addresses will fail if AD does not recognize the address, so be sure to add that address form as an alias in AD for each Exchange user.

5.2: Configure Exchange server connections

Configure and verify the link from the Exchange server to the domains/subdomains supported by the GroupWise server. This procedure tests whether the certificate on the CMG Web Server is trusted by the Exchange server.

Add-AvailabilityAddressSpace -ForestName <smtpdomain> -AccessMethod OrgWideFB
... where <smtpdomain> is the name of the GroupWise domain.
Open a web browser and enter the URL http://autodiscover.<domain>/autodiscover/autodiscover.xml to ensure that the Exchange server resolves it to the CMG FBC EWS without any certification errors.
Click the SSL button in the Web browser, then click View Certificates.
Click Import, then Finish.

If you requested a certificate from a public CA, the certificate is already trusted by Exchange.

For F/B coexistence with an Exchange 2013 in a single-namespace environment: On all servers running a mailbox role, modify the hostfile to add the IP address and host name of the CMG Autodiscover.

To enable shared SMTP namespace F/B lookups in the Exchange-to-GroupWise direction, add the CMG F/B Web Services IP address to the host file on the Exchange CAS server.

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