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Coexistence Manager for GroupWise 1.7 - FBC Configuration Guide

About the CMG Documentation Determine your FBC scenario FBC Scenario #1 FBC Scenario #2 FBC Scenario #3 FBC Scenario #4 FBC Scenario #5 FBC Scenario #6 FBC Scenario #7 FBC Scenario #8 FBC Scenario #9 FBC Scenario #10 FBC Scenario #11 FBC Scenario #12 Appendix: FBC Planning Worksheet Appendix: Configuring and troubleshooting the FBC with PowerShell Appendix: Troubleshooting the FBC

4.1: Physically install the CMG FBC components

For any given scenario and configuration, it is possible to install all CMG F/B Connector components on a single server, as shown in the illustrations in the introductory chapter (Determine your FBC scenario) of this Guide. However, many production environments experience sufficient query volume to warrant separate servers to ensure optimal performance. The installation instructions here therefore describe how to install CMG’s F/B Connector on two servers.

If you prefer that all subcomponents reside on a single server, simply combine the components of CMG Server 1 and CMG Server 2 as they are listed in step 1 above. All CMG Free/BusyConnector subcomponents are installed by the AutoRun utility included in the CMG product kit.

See the configuration map you made in step 1 above to determine which components should be installed to which servers for this scenario.

IMPORTANT: Before you install, on any computer that will host any CMG FBC web subcomponent, remove the IIS DefaultWebSite: In the navigation tree at left, right-click DefaultWebSite, and then select Remove from the pop-up menu. CMG requires a dedicated server for its own web subcomponents.

Use the AutoRun utility now to install all the necessary CMG F/B Connector subcomponents on the computer(s) where you want them installed.

IMPORTANT: Remember, the CMG AutoRun installer must be run on the computer where you want to install a particular subcomponent. If you are deploying the F/B Connector to two different computers, you must run the AutoRun installer twice—once on each computer.
NOTE: CMG’s Public Folder Writer Service and Public Folder Reader Service are available only via the Custom Setup option of CMG’s F/B Connector Setup utility.
NOTE: If you are configuring F/B for Exchange 2003: Exchange 2003 does not support CMG's F/B Bridge subcomponent or PowerShell. The AutoRun installer installs these subcomponents anyway, because it doesn't know how you intend to configure your F/B services, but the CMG F/B Bridge and PowerShell will not be used in your configuration.

Remember: For Exchange queries for GroupWise F/B information, the simplest approach is to dedicate a separate CMG FBC Server 2 (as noted in step 1 above, for Exchange queries to GroupWise, and GroupWise replies) for each GroupWise server, with all the CMG servers feeding into the single Exchange server.

It is technically possible, but somewhat more complicated, to configure a single instance of the GroupWise FBC Service, EWS and Autodiscover to process free/busy traffic to and from multiple GroupWise servers—an approach that requires more elaborate GroupWise configurations.

4.2: Configure trusted sites for computers hosting F/B components

Log in as the CMG account to be used with the F/B Connector (if you haven’t already). Then, in Internet Options (via Windows Control Panel or IE Tools):

1
Click the Security tab, then select Trusted sites and click the Custom level... button.
2
In Settings, scroll down to User Authentication | Logon, and click the radio button for Automatic logon with current user name and password.
3
Click OK to save the selection and return to the Security tab.
5
Click OK to save your new Security settings and dismiss the Internet Options dialog box.

By default, CMG is installed with the log42net utility to generate log files of CMG components’ system activity. This information is critical to diagnosing any problems that may arise. Logging is enabled by default for all CMG components.

The default configurations will be suitable for almost all organizations and circumstances, but you can customize logging features if you like. The log42net utility may be configured to work a particular way with each CMG component. Configuration instructions are nearly identical from one component to another, so we present those details separately, in Appendix C of the CMG User Guide (not in this FBC Configuration Guide).

Use CMG’s Management Console to configure the Free/Busy Connector’s components—to identify the participating servers and their locations, register the necessary account access credentials, and set other operating parameters and preferences. See chapter 4 of the CMG User Guide for field notes and application notes for each screen in the F/B Connector Management Console.

Step 5: Configure and test connections among GroupWise, Exchange and CMG's FBC Web Server

The public-folders configuration for the FBC requires the corresponding DC connector to be configured, for both the Provision and Update functions, with an attribute assignment that matches the AD extensionAttribute you designate for this purpose. (The attribute and its value are designated in the F/B Connector Management Console, in the Exchange Public Folder Writer-AD Contacts screen, as described in the User Guide.)

Before running any of CMG’s F/B Connector subcomponents, you must synchronize GroupWise users as Exchange contacts, and Exchange users to GroupWise. For best performance, Quest recommends using the CMG Directory Connector. The Directory Connector is another CMG component that you may have already installed and configured, or you can install it now. For complete information about the CMG Directory Connector, see User Guide chapter 2.

Use CMG’s Directory Connector to define a bidirectional update (a pair of single-direction updates, in opposite directions, run sequentially). Most admins schedule the pair to run automatically at regular intervals to keep both directories current throughout the coexistence period. Be sure that at least one bidirectional update has completed before continuing.

Whatever method you choose to synchronize directories, make sure that the GroupWise SOAP web service is enabled (step 2.2 above), since that is also an environmental requirement for CMG’s Free/Busy Connector.

NOTE: GroupWise sometimes mistakenly generates F/B queries for addresses in the form user-domain-com@domain.com (instead of user@domain.com). Queries to such addresses will fail if AD does not recognize the address, so be sure to add that address form as an alias in AD for each Exchange user.

FBC Scenario #5

This procedure begins with the assumption that you have already reviewed the introductory chapter of this FBC Configuration Guide to Determine your FBC scenario. This chapter explains how to configure the FBC and the coexisting environments for F/B scenario #5, specified above.

Follow these steps, in order as presented here, to install and configure CMG’s F/B Connector for scenario #5:

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