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Client Profile Updating Utility 5.8 - Administrator Guide

Dealing with Slow Connection while Updating Profiles

When CPUU updates a user profile on a computer, it establishes a connection between the computer and an Exchange server where the corresponding user mailbox resides to get necessary data from the mailbox and update it accordingly. The problem is that if the user's computer has a slow connection to networks where that Exchange server is located (for instance, computer is connected to network through VPN or dial-up connection), those tasks will be performed slowly. That, in turn, affects overall CPUU performance so it may take several hours to update the user profile.

What you can do

You have the following options to achieve the best possible performance when connection between user's computer and network is slow:

1. Choose to process only necessary features

When planning to process user profiles on computers with slow connection to Exchange server, consider skipping features that are not necessary, or can be easily restored by user her- or himself.

As an example, the Nicknames (AutoNameCheck) feature take the longest to be updated over a slow connection.

You can configure CPUU to skip it in CPUU.ini:

Remove=Nicks

NOTE: For detailed information on supported features, see What the Utility Updates

2. Use SwitchResMB to process mailbox features

You can use SwitchResMB to process user mailbox features and then CPUU to finally switch the user profile. For details, see the topic below.

Processing user mailboxes with SwitchResMB and CPUU

For slow connections you can take an option to use Switch Resource Mailboxes (SwitchResMB.exe) utility installed on a computer in the same network where the Exchange server is located to process features and settings in the user mailbox. Then the corresponding user profile can be switched by CPUU locally on the user's computer. In this case, all features must be skipped when running CPUU.

This approach allows to achieve best performance, however the SwitchResMB utility has some limitations regarding supported mailbox features in comparison to CPUU.

TIP: For information how to use SwitchResMB, see Updating Resource Mailboxes.

The following table denotes which CPUU features can be processed by SwitchResMB. Carefully review it to decide whether this approach is appropriate for you or not.

CPUU Feature SwitchResMb with Outlook 2010, 2013, 2016

Additional Mailboxes

Not supported

Contact Members Limited support: contacts stored in PST file cannot be processed
CONTAB Not supported
Delegates Supported
Folder Lists Not supported

Nick files

Supported
Other User's Folders

Not supported

Public FAV

Rules Limited support: rules with links to items in PST file cannot be processed
Send/Receive Settings Not supported
Search Folders Limited support: search folders in PST file cannot be processed
Services

 

Not supported

Shortcuts
User Names
Favorites

 

 

 

Limited support: links to items in PST file cannot be processed

Calendar Pane
Contacts Pane
Tasks Pane
Notes Pane
Journal Pane

Dealing with local Autodiscover service usage issues

This section will help you to look into possible root cause of Autodiscover problems by matching CPUU log messages.

Error message in CPUU log Root cause

[TraceW] Failed to get Autodiscover response for email 'gc04@gemini.local'. Autodiscover URL: 'https://trideca1.gemini.local/autodiscover/autodiscover.xml'.

WinHTTP result: 0x00002ee7, Description: The server name or address could not be resolved

[Warning] Cannot get an Autodiscover response for the user 'gc04@gemini.local' from the URL: 'https://trideca1.gemini.local/autodiscover/autodiscover.xml'.

[Error] Cannot get an Autodiscover response on source. See logged errors to resolve the issue. Profile will not be processed.

Incorrect Autodiscover URL was specified for source

   

[TraceW] Failed to get Autodiscover response for email 'gc04@gemini.local'. Autodiscover URL: 'https://trideca.gemini.local/autodiscover/autodiscover.xml'.

Custom result: 0xc01000cf, Description: HTTP status code 401 (Unauthorized) received. This response indicates that authorization has been refused for the account used to access destination, or specified credentials are invalid.

[Error] Cannot get an Autodiscover response on target. See logged errors to resolve the issue. Profile will not be processed.

Incorrect credentials were specified for target

 

   

[Warning] User LegacyExchangeDN properties are different: from the source Autodiscover response: '/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=gc04', from the profile: '/o=Orga1/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=99fd5306e4d641c6b88c597fb146402f-gc04'.

[Error] Cannot get an Autodiscover response on source. See logged errors to resolve the issue. Profile will not be processed.

Autodiscover URL points to wrong Exchange server for source

   

[TraceW] Failed to get Autodiscover response for email 'gc04@gemini.local'. Autodiscover URL: 'https://trideca.gemini.local/autodiscover/autodiscover.xml'

WinHTTP result: 0x00002efd, Description: A connection with the server could not be established

Or

WinHTTP result: 0x00002ee7, Description: The server name or address could not be resolved

[Warning] Cannot get an Autodiscover response for the user 'gc04@gemini.local' from the URL: 'https://trideca.gemini.local/autodiscover/autodiscover.xml'.

[Error] Cannot get an Autodiscover response on source. See logged errors to resolve the issue. Profile will not be processed.

Cannot connect to the target Autodiscover service due to network problems, or service unavailability, or wrong URL

Rolling Back Changes

The changes made by CPUU in the Microsoft Outlook profiles can be rolled back if any issues occurr during the update. You will likely need to undo changes made in one or several selected profiles. Unless you want to roll back changes made in all mailboxes’ profiles, do not start the Client Profile Updating Utility from the logon script. Instead, copy the ClientProfileUpdatingUtility.exe file and a batch file to a user’s workstation and start the utility manually from that workstation.

To undo the changes made by the Client Profile Updating Utility, run the CPUU_Rollback.bat file that was created by the Client Profile Updating Utility Configuration wizard.

Caution: No rollback is possible if the Cleanup operation has been performed. For more information about Cleanup mode, refer to the Modes topic.

Technical Reference

This section covers technical reference information about Client Profile Updating Utility, as follows:

Related Documents