Chat now with support
Chat with Support

Welcome, erwin customers to Quest Support Portal click here for for frequently asked questions regarding servicing your supported assets.

ChangeBASE 6.2.2 - User Guide

Introduction Before You Start... Installing ChangeBASE Configuring ChangeBASE The Pre-Loading of Packages into ChangeBASE Import Options Applications Options Checks Options Dependency and Conflict Checker Dashboard Reporting Repackaging and Virtualization Web Capture

Upgrading ChangeBASE

Large database upgrades (in excess of 1000 applications), may take considerable time to upgrade, please be aware of this and do not cancel the process.

NOTE: You do not need to uninstall previous versions before installing version 6.2.2.

To upgrade:

  1. Before upgrading ChangeBASE take a backup of your database.
  2. Download the Dell ChangeBASE MSI from Software Downloads available from https://support.quest.com/changebase.
  3. Shut down the client(s).
  4. If the service is logged in as a user that is not LocalSystem and also not the same as the user performing the installation, a password prompt dialog appears during the installation.
  5. If the client and service are installed on the same machine, simply double-click the file and follow the prompts. In a multi-user environment, the patch must be installed on the service first, and then installed on each client in turn.
  6. During installation of the patch on the service, you will be notified when the ChangeBASE service is automatically stopped or started. When installation of the patch is complete, the ChangeBASE service will be left running.
  7. Following installation on the client(s), restart the client(s) and verify that the version number displayed on the user interface is now 6.2.2 and also that you can see all your previously imported applications in the Applications window. The Microsoft Patch Tuesday checks from July 2013 to February 2014 (inclusive) will have been loaded for running from the Reporting module. In addition, the new and amended checks will be displayed.
  8. Following installation on the client(s), restart the client(s) and verify that the version number displayed on the user interface is now 6.2.2 and also that you can see all your previously imported applications in the Applications window. The Microsoft Patch Tuesday checks from July 2013 to September 2014 (inclusive) will have been loaded for running from the Reporting module. In addition, the new and amended checks will be displayed.

Important: If the upgrade fails, for example if there are no previously imported applications showing in the Applications window after the upgrade, follow the instructions in Contacting Dell. In any communication with Support, be sure to attach all the log files in the directory %ProgramData%\ChangeBASE\Logs. You will then be supplied with an executable file and associated instructions to enable you to complete the upgrade successfully.

Please note if you are upgrading from 6.1.1 you may have already made this change. The fix for making repackaging work utilizing MSI Studio in a 64bit guest VM requires the updating of a batch file. This batch file resides in the ‘Program Files\Dell\ChangeBASE\MSI Studio’ folder (or ‘Program Files (x86)\Dell\ChangeBASE\MSI Studio’ folder in a 64 bit machine) wherever MSI Studio has been installed. However, updating the ChangeBASE installation in the host will not cause the batch file in the guest VM to be updated.

There are four methods of updating the batch file in the guest VM outlined below and the most appropriate method for your specific environment should be chosen:

  1. Edit the custom conversion settings in the ChangeBASE host so that it copies over the updated batch file at the start of the repackaging process:
    1. Copy the msistudio.bat from file to an empty folder that the ChangeBASE Service can access (copying just the batch file will ensure that only that file is copied over to the guest VM, not the whole of the MSI Studio folder from the ChangeBASE host machine)
    2. In ChangeBASE
      1. Navigate to the Settings, Conversion, Custom Conversion Technologies screen. Select the required technology ‘MSI Studio (x64)’. Uncheck the Use Pre-installed Tools.
      2. Specify the folder’s UNC path where the batch file has been copied to in the Tools Path (on host) field.
      3. Save the changes.
        Note that this option does not require the guest VM to be updated – the updated batch file will be copied over at the start of each repackaging process using this technology.
  2. Revert to an earlier snapshot in the guest VM (a snapshot that doesn’t have MSI Studio installed), and install MSI Studio using the latest ChangeBASE MSI. A new snapshot should then be taken and the Conversion settings updated in ChangeBASE to reflect this new snapshot name if necessary.
  3. Re-install MSI Studio using the latest ChangeBASE MSI in the existing guest VM. A new snapshot should then be taken and the Conversion settings updated in ChangeBASE to reflect this new snapshot name if necessary.
  4. Manually copy over the batch file to the ‘Program Files (x86)\Dell\ChangeBASE\MSI Studio’ folder in the guest VM, overwriting the existing file. A new snapshot should then be taken and the Conversion settings updated in ChangeBASE to reflect this new snapshot name if necessary.

CBVM Tools

CBVM Tools must be upgraded in any VM snapshots used by ChangeBASE. This new version provides features which ChangeBASE 6.1 onwards requires. Please note if you are upgrading from 6.1.1 you may have already made this change.

  1. Locate to tools on the ChangeBASE server. They are found in Program Files\Dell\ChangeBASE\Resources\CB VM Tools.
  2. For each VM Snapshot used by ChangeBASE you must revert the snapshot, and copy the CBVMTools Setup.msi to the guest to install them.
    You may need to restart the VM after installation.
  3. Once installation is complete, re-snapshot the VM and give it the same name as the parent snapshot. This will remove the need to update the ChangeBASE Settings.
    If you do name it the same as the parent snapshot, you must delete the parent snapshot so there is only one snapshot with that name.

Web Capture

The web capture tool has been modified to run on Windows XP, it can be found on the ChangeBASE support site.

Additional resources

Additional information is available from the user guides in the following locations:

Configuring ChangeBASE

This section covers all the steps needed to configure ChangeBASE for initial use through to confugirng the required settings.

Starting ChangeBASE

To start ChangeBASE

  1. Select Dell > ChangeBASE > ChangeBASE from the Windows Start menu.

    TIP: As a quick shortcut, in Windows 7, you can press the Windows key on your keyboard, and then type "cha". Alternatively, in Windows 8 or Windows Server 2012, press the Windows key + "Q", and then type "cha". The ChangeBASE shortcut will then appear directly under Programs.

  2. If this is the first time that you have started ChangeBASE, then proceed from Connecting to the ChangeBASE Service.

    Otherwise, if you have more than one database, first select the one that you want to use. The currently available databases appear in the drop-down menu at the top of the screen so that you can switch when you need to.

    Note: Each time you switch, ChangeBASE needs to be shut down and restarted, which ChangeBASE will offer to do for you.

     

Important: All activity on the available databases in the drop-down menu is cumulative for the specified license. This overall activity is shown in the License Usage widget in Dashboard.

To see further information on selected options within ChangeBASE, click the information icon where available.

Connecting to the ChangeBASE Service

The first time that you start ChangeBASE, you will need to connect to the service.

To connect to the service

  1. Enter the location of the ChangeBASE service in under Server address.

    Important: Do not preface the Server address with double slashes \\.

    If you are using a remote server,specify the IP address or name of the machine on which the ChangeBASE service was installed during Multi-User Installation. Otherwise, you can specify localhost.

  2. Click Connect to verify that ChangeBASE can connect to the service.

    If this is successful and if the database has already been set up, you should be able to start using ChangeBASE. Otherwise, go to Connecting to SQL Server™.

Related Documents

The document was helpful.

Select Rating

I easily found the information I needed.

Select Rating