When a legacy package fails to import, check the log by right-clicking on the package and selecting View Log. Then proceed according to the error:
Symptoms: After clicking Convert, the Virtual Machine starts the capture but no content is captured.
Some application installers request that a Windows reboot is performed to complete the installation process. If a machine reboots while ChangeBASE is monitoring an installer for repackaging as an MSI, then the process will be disrupted and information will be lost. This will cause the Repackaging process to fail.
The best way to proceed with applications like this is to manually proceed the application through the installation process within the Virtual Machine, and then decline the reboot when the installer requests one.
You may encounter some application installers that demand a reboot operation without even prompting for one. These are quite rare, but again this will disrupt the Repackaging process.