Chat now with support
Chat with Support

Archive Manager 5.7 - Release Notes

Supported platforms

Microsoft SQL Server, 32-bit or 64-bit version, Enterprise or Standard edition, any of the following:

Archive Manager Server Operating System

Browser Versions

External Storage

Microsoft Exchange, any of:

Active Directory Services

Microsoft Skype/Lync, any of:

Novell GroupWise, any of:

NetIQ eDirectory Services

Table 11.  

Prerequisites for servers running Archive Manager services

To enable text-string searches and indexing of file attachments: You must install iFilters for the file types you want to search and index.

Microsoft offers a free pack of iFilters for its Office 2010 file types at, (link current as of this release). SP2 can be applied via Windows Update or downloaded at This Filter Pack includes IFilters for the following formats: .docx, .docm, .pptx, .pptm, .xlsx, .xlsm, .xlsb, .zip, .one, .vdx, .vsd, .vss, .vst, .vdx, .vsx, and .vtx.
Adobe bundles a copy of its PDF 32-bit iFilter with its free Adobe Reader 11 software, and offers a free PDF iFilter 64 11.0.01 as a separate download. It is recommended that you use Adobe version 11 PDF iFilters, or FoxIt IFilters.

Prerequisites for servers running Archive Manager websites

Azure Active Directory PowerShell for Graph (for working with Office 365 only): Please install it with the Administrator Account, or Archive Manager Application Pool's identity.

Archive Manager rights and permissions

Administrator Account: The account you are logged in with when you run the Archive Manager Install program.
Service Account: (default account name is ArchiveMgr_Service): Specified in the Configuration Console. Used by the Directory Connector, Alert Service, Full-Text Index, Full-Text Search and Message Retention Services.
ArchiveManagerServiceUsers Group: A Domain Group containing the -Service account.

Prerequisites for servers running the Exchange Store Manager Service

IMPORTANT: Due to a bug from Microsoft that may crash the ESM service, the following registry keys will be automatically removed from the server running the MAPI client Outlook for Office 365 ProPlus:

Prerequisites for servers running the Exchange Store Manager Service

Other considerations:

For the Exchange Store Manager (ESM), the service user account must have Receive As and View Information Store Status permissions to the mail store from which the ESM will export mailboxes.
For the MAPI Journal Data Loader, the data loader service user account must have Receive As and View Information Store Status permissions to the mail store that contains the journal mailbox.

Prerequisites for servers running GroupWise services

Novell clients:

GroupWise clients:

The client version must match the server version. For example, if you are using GroupWise Server 2012, you must use GroupWise Client 12.0.0.

GroupWise Store Manager (GSM):

Stubbed message reconstruction using the Outlook Form requires the following:

Microsoft Outlook 2019, or

The Offline Client requires the following:

Microsoft Outlook 2019, or

The Search Exporter requires the following:

Microsoft Outlook 2019, 32-bit, or

Upgrade and compatibility

Upgrades are supported from version 5.0.x to 5.7.

Product licensing

Your Archive Manager license can be activated from the License screen of the Administration Console.

On the License screen, click Browse to locate your license and Install to install it. You can overwrite an existing license by entering a new license and installing it. Once a valid license is installed, the following information is displayed:

Type: The type of license purchased.
Expires: The expiration date of the license.
Seats Licensed: The number of seats available from the license.
Seats Used: The number of seats currently used.

License information can also be viewed at any time by clicking the Help icon and selecting the Licenses tab.

If you are upgrading from Archive Manager 4.8 or earlier, you will need to exchange your license for an upgraded version. You can complete this automatically by going to to upgrade to new license.

Upgrade and installation instructions

For upgrade and installation instructions, please refer to the Archive Manager Installation and Configuration Guide for Exchange or GroupWise.

Related Documents

The document was helpful.

Select Rating

I easily found the information I needed.

Select Rating