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Archive Manager 5.4 - Administration Guide

Administration menu Authentication modes Data loaders Download tools Federated Search Instances Groups Index management Logins Security roles Storage location Message tags Alert Service Policies Exclusion rules Mail servers Mailbox assignment Mailboxes Lync servers Lync user assignment Lync users Reports Message policies Message policy assignments Retention policies System maintenance Log Viewer Exchange Utility Appendix A: Moving database or attachment store

Default Global Settings

The first time you open the Alert Service Policies page, you are asked to set the Default Global Settings. All other controls on this page are grayed out until Default Global Settings are defined. These defaults can be changed later by clicking Default Global Settings on the Alert Service Policies screen.

On the Default Global Settings screen, enter the following information:

When: Count Threshold: A numeric value for the number of messages. Select Greater Than or Less Than. When this threshold is exceeded, the Alert Service sends an alert message for your query.
From: The email address from which the alert message is sent.
To: The email address of the user(s) to which the email alert is sent.
Subject: The subject of the alert email message.
Message Body: The message body. You may want to include key words that could be used by a message filter.
Check Interval: A number of minutes, hours, or days. This is the time interval between checks of query results by the Alert Service.

Adding an Alert Policy

1
On the Archive Manager Alert Service Policies page, click +Alert.
NOTE: If the Use Defaults check box is selected, only the Name field is editable and values for the remaining fields are taken from the Default Global Settings.
2
In the New Alert Policy screen, select a query Name from the drop-down list. The following query names are available:
3
To change any other field, deselect the Use Defaults check box. See Default Global Settings above for field definitions.
4
Click Save to save the alert policy and return to the Alert Service Policies screen.

Modifying an Alert Policy

You can modify or delete an alert policy by clicking the Edit or Delete icon in the Alert Service Policies screen.

Sample alert message

The following is an example of how an alert message may be set up.

An administrator wants to be alerted when the attachments to index queue becomes greater than 100,000 messages. The alert is to be sent from Alerts@company.com to Administrator@company.com with the subject of “Attachments to Index Queue is Too Large”. The alert service is to check the status attachments to index every 15 minutes.

The alert policy would be defined as follows:

Name: Archive Manager Attachments to Index
When: Count Threshold: 100000 Greater Than
From: Alerts@company.com
To: Administrator@company.com
Subject: Attachments to Index Queue is Too Large
Message Body: Administrative action is required within 24 hours to resolve this situation.
Check Interval: 12 hours

The alert message would contain the following information:

 

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