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Authentication Services 4.1 - Upgrade Guide

About This Guide Introducing Authentication Services What's New in Authentication Services 4.1.20185 Upgrade from 3.5 to 4.1.20185 Considerations Upgrade the Web Console Upgrade Authentication Services Windows Components Configure Active Directory for Authentication Services Configure Unix Agent Components Upgrade Authentication Services Client Components Manually Getting Started with Authentication Services Troubleshooting

About This Guide


The Authentication Services Upgrade Guide is intended for Windows, Unix, Linux, and Mac system administrators, network administrators, consultants, analysts, and any other IT professionals who will be upgrading Authentication Services to version 4.1.20185 from any previous release. This guide walks you through one simple approach to upgrading Authentication Services, highlighting the changes and enhancements associated with installing and configuring Authentication Services using Management Console for Unix.

Of course, you can upgrade and install Authentication Services without using Management Console for Unix. You can find those instructions in the Authentication Services Installation Guide.

Note: Authentication Services versions 3.x and 4.x can both run in the same domain (on different machines).

These are the basic Authentication Services upgrade steps:

  1. Understand the Important Changes in Authentication Services 4.0
  2. Installing and Configuring the Management Console
  3. Upgrade Authentication Services Windows Components
  4. Configure Active Directory for Authentication Services
  5. Configure Unix Agent Components

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About Quest Software

Note: Quest Authentication Services, formerly Vintela Authentication Services, was re-branded for the 4.0 release.

Quest Software simplifies and reduces the cost of managing IT for more than 100,000 customers worldwide. Our innovative solutions make solving the toughest IT management problems easier, enabling customers to save time and money across physical, virtual and cloud environments. Contact Quest for more information:

Contacting Quest Software

Phone: 1.949.754.8000 (United States and Canada)
Email: info@quest.com
Mail: Quest Software
  World Headquarters
  5 Polaris Way
  Aliso Viejo, CA 92656 USA
Web site: quest.com

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Quest One Identity Solution


This product is a component of the Quest One Identity Solution, a set of enabling technologies, products, and integration that empowers organizations to simplify identity and access management by:

  • Reducing the number of identities
  • Automating identity administration
  • Ensuring the security of identities
  • Leveraging existing investments, including Microsoft Active Directory

Quest One improves efficiency, enhances security and helps organizations achieve and maintain compliance by addressing identity and access management challenges as they relate to:

  • Single sign-on
  • Directory consolidation
  • Provisioning
  • Password management
  • Strong authentication
  • Privileged account management
  • Audit and compliance

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Contacting Quest Support


Quest Support is available to customers who have a trial version of a Quest product or who have purchased a Quest product and have a valid maintenance contract. Quest Support provides unlimited 24x7 access to SupportLink, our self-service portal.

Information Sources Contact Points
Quest Support

Support Portal: https://support.quest.com

Quest Support Portal gives you access to these tools and resources:

  • Search Knowledge Base

    Search our extensive Knowledge Base to quickly find answers to common questions. Popular solutions, latest releases, product notifications, product documentation, patches, video tutorials, are just a few clicks away. New content is added every day.

  • Communities

    Join other peers to get solutions, join discussion forums, hear from experts and voice your opinion in your product community.

  • Manage Service Requests

    Submit a Service Request as well as update and review the status of current Service Requests.

  • Additional Resources
    • Obtain Support by Product
    • Software Downloads
    • Documentation

You can submit a service request with Quest Support at https://support.quest.com/CaseManagement/ManageServiceRequest.aspx or phone: 1.800.306.9329.

Public Forum

The Community site is a place to find answers and advice, join a discussion forum, or get the latest documentation and release information: All Things Unix Community.

Support Services

View Support Services Overview Datasheet for a detailed explanation of support programs, online services, contact information, policies and procedures at: Support Services.

Find out everything you need to know about Quest Software's Global Support at: Support Policies

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