All CSR's email are showing priority 1 instead of actual customer priority. (4272412)

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Title

All CSR's email are showing priority 1 instead of actual customer priority.
Description

All CSR's email are showing priority 1 instead of actual customer priority, such as Priority 3. Need to show actual priority in the email in the subject line of the email.
Cause

Business Rules configuration not set properly.
Resolution

Solution:
As the Email Subject is compounded by default by the Business Rule description + CSR number + CSR title, it is needed to review the BR setting.
1. Go to Maintenance | Domain Specific| Business Rules
2. Double click on the proper Business rules and make the corresponding adjustments according to your needs.

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