Error (2) Null object reference at line 122 in ue_load_tabs event of object w_csr_list (4247539)

Error (2) Null object reference at line 122 in ue_load_tabs event of object w_csr_list

Most users are able to access system fine but one user who is director for peoplesoft and business intelligence is having issue while logging into the system.  The actual error is:

Stat Error

An Application error has occured.  Please not the following information and notify the System Administrator.

Error: (2) Null object reference at line 122 in ue_load_tabs event of object 2_csr_list., WinMenu: w_csr_list, Object: w_csr_list, Script: ue_load_tabs, Line: 122, Version 5.7.0

Click OK to continue processing or click Cancel to terminate the application

In the Setup Window, under "List Options" tab there are 3 options that control the look/feel of the tabs.
The first option controls whether or not tool tips display when you hover over the tab.
That's where the issue is.   If you turn this off by unchecking the checkbox, you will get the same error message when you save the screen.  And then the console displays with only the first two tabs.   You can go back into the Setup window and check the tooltips option and save it and all will be ok.  But if you log off with this box unchecked, you won't be able to log in again.

RESOLUTION:

The user_config table needs to be updated from the back end.   Change the user_id in the statement below, or just delete the user_id = 'xxx' statement completely to update anyone on the table who has turned this option off.   You need  to commit after you run the update statement below:

update user_config
set numeric_1 = 1
where
user_id = 'JONES' and record_type = 'CSRLIST' and
string_1 = 'TABOPT1'