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Title
When we create any new CSR, the closed date is automatically set to year 1900. -
Description
When we create any new CSR, the closed date is automatically set to year 1900, which wrong. I am not sure why this is being set like that and field grayed out. -
Resolution
RESOLUTION:
This is normal behavior when creating new CSR... It works like this in past version of Stat 5.6.x or prior version too.
See my sample WORD doc screen shot as proof.
FYI.. When a CSR is changed to a status equaling closed, Stat automatically updates this field with the current date and time. Before a CSR is set to a closed status, this field is disabled and displays the default value, “01Jan1900 00:00.”