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Title
How to restrict a user from opening a CSR only to one CSR type ? -
Description
In a PS environment the CSR type available are Incident, Enhancement, Data Correction, Patch, User Issue.When the application users (Functional Users) create a CSR to report a problem, they should see only one CSR Type - "User Issue" in the "CSR Type" drop down list.They should see only one ‘CSR type’ at the time of creating a new CSR.Later on, IT Manager/Supervisor will change the CSR type to one of the above CSR types depending on the nature of the problem.How to restrict a user from opening a CSR only to one CSR type ?
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