A CSR that is stuck in one of the workflow status. It has lost all of the task/notes. Unable to open it to manually, remove the locks nor close it.
As soon as trying to do anything to it, STAT stucks and have to do a ctrl/Alt/Delete to end the STAT session and receive a series of pup-up windows errors as below:
"An error had been encountered in the rich object: (35) Error calling external text object function savetomemory.
"An error message box stating that "Tx4ole": The text filter cannot be found (1b00)".