PagerDuty error received after upgrade: "Sending incident to PagerDuty failed after retry 3 times : Connection timed" (4302734)

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Title

PagerDuty error received after upgrade: "Sending incident to PagerDuty failed after retry 3 times : Connection timed"
Description

PagerDuty Alarm Action is no longer working after upgrade from 11.7 to 12.2. Error received: "Error: Sending incident to PagerDuty failed: Sending incident to PagerDuty failed after retry 3 times: Connection timed"
Cause

The SpotlightDiagnosticServer.ini file was overwritten after upgrade removing proxy custom settings in this file.
Resolution

WORKAROUND:
1. Go to C:\Program Files\Dell or Quest Software\Diagnostic Server\Agent\Bin folder
2. Open SpotlightDiagnosticServer.ini file with Notepad and add the previously entered proxy setting for PagerDuty
3. Save and close file
4. Restart Diagnostic Server services
STATUS:
Waiting for fix in the future release of Spotlight on SQL Server Enterprise.
Note: The fix is not to overwrite the contents of SpotlightDiagnosticServer.ini during upgrade from 11.7 version
Defect ID

DS-1283

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