McAfee Antivirus appears to be preventing SoSSE notifications from reaching our e-mail host. Orgainzation Policy dictates that we provide the server team with a list of the specific program files and the ports used by a given application in order to set an Access Prevention exemption to bypass this malware protection.
We need relevant details for Spotlight on SQL Server Enterprise v7.01 so that we can submit a well formed request in compliance with our organization policy. The error details returned by Spotlight are as follows...
Action for alarm 'Services - Service not running' failed : Could not connect to SMTP host: <hostname>, port: 25; nested exception is: Connection refused: connect
...we think this is because the McAfee console is set to block Mass Mailing on all servers. To overcome this obstacle, we provide inventory of an application’s program files and the ports they use which are then defined as exemptions to this setting by the server team. For example:
SAP: exempt icman.exe on port 25 to allow mail distribution
So, for Spotlight, we need to know what program files (.exe’s and/or /dll’s) are used by the application to send mail, in order to request an exemption as defined above.
