Return
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Title
Attempting to click on a connection to see the Overview page but Spotlight flashes then goes back to Heat Map -
Description
Spotlight opens and shows the Heat Map, but as soon as the user clicks on any of the connections the Overview page attempts to load but it flashes back to the Heat Map. This happens for any of the monitored connections (SQL Server or Windows). -
Cause
Corrupted Spotlight Client. -
Resolution
1. Uninstall the Spotlight Client from the Programs and Features window.
2. Manually delete the Spotlight Enterprise in the Program Files (x86) directory.
3. Install the client only when reinstalling the Spotlight Enterprise software.
NOTE: Ensure to install the exact save version as before and ensure to un-check the Diagnostic Server during install if using the full installer.
4. Open the Spotlight client and then point the Diagnostic Server to the correct host name and it will work properly again.