Return
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Title
"Error saving: Unable to write document to directory .\conf\DOCUMENT\applications\Connections\SoSSE" -
Description
When trying to view the Windows monitoring session, the following error occurs:Message:An unexpected problem has occurredIt is recommended that you send a support bundle to Quest Software. Click "Show details..." for more information about the problem.Details:Message:Error saving sql01v : Unable to write document sql01v to directory .\conf\DOCUMENT\applications\Connections\SoSSE : .\conf\DOCUMENT\applications\Connections\SoSSE\sql01v.xml (Access is denied)Unable to write document sql01v to directory .\conf\DOCUMENT\applications\Connections\SoSSE : .\conf\DOCUMENT\applications\Connections\SoSSE\sql01v.xml (Access is denied)( class com.quest.adk.ADKException )com.quest.adk.ADKException: Unable to write document sql01v to directory .\conf\DOCUMENT\applications\Connections\SoSSE : .\conf\DOCUMENT\applications\Connections\SoSSE\sql01v.xml (Access is denied)at com.quest.adk.configuration.DocumentManager.saveDocument(DocumentManager.java:364)at com.quest.adk.configuration.MessageHandlerImpl.saveDocument(MessageHandlerImpl.java:731)at com.quest.adk.configuration.MessageHandlerImpl.access$2200(MessageHandlerImpl.java:87)at com.quest.adk.configuration.MessageHandlerImpl$MessageProcessor.updateApplicationElement(MessageHandlerImpl.java:3967)at com.quest.adk.configuration.MessageHandlerImpl.processMessage(MessageHandlerImpl.java:497)at com.quest.adk.comm.CommunicationsServiceImpl$IncomingMessageListenerNotifier.runJob(CommunicationsServiceImpl.java:1774)at com.quest.adk.runtime.service.concurrency.Job$ExecutionToken.run(Job.java:765)at com.quest.adk.runtime.service.concurrency.JobRunner.runJob(JobRunner.java:176)at com.quest.adk.runtime.service.concurrency.JobRunner.run(JobRunner.java:134)at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)at java.lang.Thread.run(Thread.java:745)Caused by: java.io.FileNotFoundException: .\conf\DOCUMENT\applications\Connections\SoSSE\sql01v.xml (Access is denied)at java.io.FileOutputStream.open0(Native Method)at java.io.FileOutputStream.open(FileOutputStream.java:270)at java.io.FileOutputStream.<init>(FileOutputStream.java:213)at java.io.FileOutputStream.<init>(FileOutputStream.java:162)at com.quest.adk.util.FileUtils.createUTF8Writer(FileUtils.java:944)at com.quest.adk.configuration.DocumentManager.saveDocument(DocumentManager.java:344)... 11 moreSource:00AF8524 (Spotlight.006F7524) 12.0.0.8542Call stack:Time: 6/6/2017 4:47:58 PM -
Resolution
RESOLUTION:On the Diagnostic Server box, change the permissions on the ".\conf\DOCUMENT\applications\Connections\SoSSE\" folder to give modify access to the service account running Spotlight Diagnostic Server service and try again.