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Displaying 1-25 of 384
How to merge license files together, or request a new or updated license (70334)

How to merge license files together, or request a new or updated license, for a Quest product you are currently licensed for. If you have license files which need to be merged together or you require a new updated license for ...

Product(s): Active Administrator, Migrator for Notes to Exchange, Migrator for...
Last Updated On: 5/11/2018
(0 Ratings) 20896 views
How to change the event ID's or the performance counters that the Server Health test checks on target Domain Controllers. (38821)

How to change the event IDs or the performance counters that the Server Health test checks on target Domain Controllers. It is recommended to resolve the issue that the event ID is referring to, however there are some circumstances where the events can be ignored. ...

Product(s): Spotlight on Active Directory
Last Updated On: 2/20/2018
(0 Ratings) 13489 views
Unable to install Distributed Collector: Error 1722 (178914)

When manually installing the Distributed Collector it fails with the following error: Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. ...

Product(s): Spotlight on Active Directory
Last Updated On: 2/20/2018
(0 Ratings) 1883 views
Which process sends the e-mail (SMTP) notifications? (137935)

This solution outlines which process sends the e-mail notifications and where it is logged. The DiagnosticTestEngineSLAD service ( DiagnosticTestEngine.exe process) sends the notifications on the SLAD server for the failed tests. This is logged in the following log file: ...

Product(s): Spotlight on Active Directory
Last Updated On: 2/7/2018
(0 Ratings) 1247 views
Database permissions required for users in the local Web Reports groups (136141)

Access to the Web Reports can be granted by adding a user or a group to one of the below local groups created by the Web Reports installation: Web Report Users. Web Report Authors. Web Report Administrators. This solution ...

Product(s): Spotlight on Active Directory
Last Updated On: 2/7/2018
(0 Ratings) 1569 views
Error when connecting to diagnostic services when opening the Topology Viewer "Failed to connect to the diagnostic services" (68917)

Error when connecting to diagnostic services when opening the Topology Viewer: "Failed to connect to the diagnostic services on 'servername' because: Diagnostic services are not responsive. Please make sure the Spotlight ...

Product(s): Spotlight on Active Directory
Last Updated On: 2/7/2018
(1 Ratings) 78066 views
Diagnostic console does not launch if installed on a non default drive (131849)

The below error occurs if the product is not installed on the C:\ : "This functionality is provided by the "SLAD" plug-in which is not installed on this system. Please contact Quest for information about obtaining the required plug ...

Product(s): Spotlight on Active Directory
Last Updated On: 2/7/2018
(1 Ratings) 9532 views
Error "Failed extracting forest ID from database" may occur when opening the Topology Viewer in SLAD (101599)

The below error may occur when opening the Topology Viewer in Spotlight on Active Directory 6.8.2: "An error occurred while discovering servername. domain.com: Failed extracting forest ID from database". If you are using SLAD ...

Product(s): Spotlight on Active Directory
Last Updated On: 2/7/2018
(0 Ratings) 2155 views
Old servers (domain controllers) are still showing up in the topology viewer and/or collector management console (90396)

Domain conrtollers that no longer exist may still be displayed within the topology viewer and/or collector management console. 1. Open SQL Management Studio. 2. Expand to the below: Databases | SLAD | Programmability | Stored Procedures | dbo.spu_removedeletedservers. ...

Product(s): Spotlight on Active Directory
Last Updated On: 1/26/2018
(0 Ratings) 1189 views
Install of SLAD 6.8.3 fails due to a Distributed Collector already being installed error message (120575)

While installing the latest version of SLAD you may encounter the error: 'Spotlight on Active Directory cannot be installed on a machine where the spotlight on active directory Distributed Collector is installed.'. Even though there ...

Product(s): Spotlight on Active Directory
Last Updated On: 12/26/2017
(0 Ratings) 1544 views
Where to find the Product Life Cycle information (234385)

Where is the Product Life Cycle information: Go to the Support Portal, http://support.quest.com; Enter the name of the product and press Enter; Click the Product Life Cycle and Polices link. Full Support means the enhancement ...

Product(s): Active Administrator, Enterprise Reporter, Recovery Manager for AD...
Last Updated On: 11/8/2017
(0 Ratings) 306 views
Does Spotlight on Active Directory require a SQL database? (233131)

Does Spotlight on Active Directory require a SQL database? Yes, all of the test results and test configuration is stored i the SQL database. Below are the supported versions of SQL server for Spotlight on AD 6.8.5: Microsoft SQL ...

Product(s): Spotlight on Active Directory
Last Updated On: 9/22/2017
(0 Ratings) 92 views
Check GPO Synchronization fails with "Failed to execute" or the test runs but no results are returned (233074)

With a large amount of GPOs (4000+) the Check GPO Synchronization fails with "Failed to execute" or the test runs but no results are returned With a large amount of GPOs (and a large amount of DC's) it is possible that the test is reaching its maximum size. ...

Product(s): Spotlight on Active Directory
Last Updated On: 9/21/2017
(0 Ratings) 85 views
Unable to download software (95225)

Product(s): Active Administrator, Enterprise Reporter, Recovery Manager for AD...
Last Updated On: 9/11/2017
(0 Ratings) 4697 views
How to download a product (103263)

How to download a product. Go to the Support Portal Either “Sign In” if you have already registered in the portal, or click here to register. Next, enter the product name in the “Enter your product to find support” section, select the product and click the "Go" button. ...

Product(s): Active Administrator, Recovery Manager for AD Forest Edition, GPOADmin...
Last Updated On: 9/5/2017
(0 Ratings) 10275 views
How to resolve issues with Support Portal account (232463)

Support Portal account has incorrect information or there are issues logging into the Support Portal. Contact the Support Admins for all Support Portal issues: Open the following page: https://support.quest.com/contact-support. ...

Product(s): Active Administrator, Enterprise Reporter, Recovery Manager for AD...
Last Updated On: 8/29/2017
(0 Ratings) 948 views
How to completely remove Spotlight on Active Directory from an environment (231695)

How to remove all components related to Spotlight on AD 1. Open the Collector Management Console and uninstall any collector that exists other than the default collector. 2. Go to services and go to the properties of DiagnosticTestEngineslad service. ...

Product(s): Spotlight on Active Directory
Last Updated On: 7/31/2017
(0 Ratings) 154 views
Scheduled tasks do not exist after the product has been installed (91276)

After installing Spotlight on Active Directory, the below scheduled tasks did not get created: Directory Objects Collector; Refresh SLAD Discovery; RunCollectorRecoveryTask; SLAD - Purge Counter Values. The below security policy setting is enabled on the Spotlight server: ...

Product(s): Spotlight on Active Directory
Last Updated On: 6/8/2017
(0 Ratings) 1553 views
What SQL Permissions are required by the Spotlight on AD service account? (35087)

What SQL Permissions are required by the Spotlight on AD service account? The account running the Diagnostic Services (Distributed Collector, DiagnosticTestEngineSLAD and DataManagerSLAD) should have the db_owner database role on the SLAD database. ...

Product(s): Spotlight on Active Directory
Last Updated On: 6/8/2017
(0 Ratings) 2817 views
Analysis Test Results show an Incomplete FQDN of a Server (149858)

Spotlight Analysis test results report Active Directory servers as “Offline”, and shows the servers with an incomplete FQDN. EG serverxxx.domain.com when in fact it should be serverxxx.SUBDOMAIN.domain.com. Spotlight on ...

Product(s): Spotlight on Active Directory
Last Updated On: 5/25/2017
(0 Ratings) 215 views
Verify Schema Consistency test fails (43472)

The Verify Schema Consistency test is failing. Confirm the Schema is consistent between the Schema Master and the target DC: Open adsiedit.msc on the domain controller referenced in the test that is the Schema Master FSMO role holder; Connect to the Schema context; ...

Product(s): Spotlight on Active Directory
Last Updated On: 4/26/2017
(0 Ratings) 237 views
Web Reports do not load properly when using the URL (228567)

Viewing the Web Reports from the Topology viewer loads properly, but viewing the report by going to the URL, either locally or remotely, results in an error: "Microsoft .Net Framework version 2.0 must be installed on the IIS server that hosts this application. ...

Product(s): Spotlight on Active Directory
Last Updated On: 4/20/2017
(0 Ratings) 437 views
Verify Directory Replication Health - Failed to execute (227954)

The Verify Directory Replication Health test fails with an error similar to the following: "Failed to test replication from DC1 to DC2. Failed to create cn=QuestReplicationMonitoring,DC=domain,DC=com in DC=domain,DC=com because of insufficient rights". ...

Product(s): Spotlight on Active Directory
Last Updated On: 4/3/2017
(0 Ratings) 454 views
What permissions does the Distributed Collector Service account require? (226806)

What permissions or rights does the account used to run the Distributed Collector Service require? The Distributed Collector service needs to run as an account with Domain Admin rights as the service collects analysis data. ...

Product(s): Spotlight on Active Directory
Last Updated On: 3/3/2017
(0 Ratings) 622 views
Where can the product be downloaded from? (6422)

Spotlight on Active Directory Where can the product be downloaded from? The product can be downloaded from the Support Portal (https://support. quest.com/spotlight-on-active-directory/6.8.3).

Product(s): Spotlight on Active Directory
Last Updated On: 2/20/2017
(0 Ratings) 1748 views