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Displaying 1-25 of 315
Failed Boot Selection Error (120707)

You receive a boot selection failed error after restoring or exporting a Windows 7 or 2008 machine. After restoring or exporting a Windows 7 or 2008 machine, the machine fails to boot and give you this error: Error: 0xc000000e ...

Product(s): Rapid Recovery, AppAssure, Replay
Last Updated On: 10/2/2017
(0 Ratings) 4282 views
Thick Provisioning of Repositories (118347)

Why are repositories thick-provisioned? You may have noticed that the Windows File Explorer shows the volumes as full. AppAssure 5 allocates all space required for a repository at once to avoid checking for space during writing to repository. ...

Product(s): Rapid Recovery, AppAssure, Replay
Last Updated On: 6/26/2017
(1 Ratings) 2891 views
Troubleshooting Network Attached Storage (NAS) Issues (123049)

Customers using a NAS device as the location to store a Replay 4 or AppAssure 5 repository have a higher chance of running into potential network and performance issues relating to the NAS. This article contains descriptions ...

Product(s): Rapid Recovery, AppAssure, Replay
Last Updated On: 5/22/2017
(1 Ratings) 13207 views
How to delete AALogs change logs (118402)

The following details options for removing change logs (AALogs) found in the System Volume Information folder. Change log files are named AALog_ followed by an ID, for example, AALog_{15f075c8-193a-11e7- a5c6-180373d9df42}_000001b8.log. ...

Product(s): Rapid Recovery, AppAssure, Replay
Last Updated On: 4/27/2017
(6 Ratings) 32022 views
Replay 4 Replication Failing with Error: CannotRemoveVolumeException (118104)

This article describes a replication error in Replay 4, CannotRemoveRepositoryVolumeException, and steps to correct it. Thread: 1816 Logger: tevoTarget.setSourceCommandPa cketHandler Context: 192.168.0.52:2419->192.168 ...

Product(s): Replay
Last Updated On: 2/21/2017
(0 Ratings) 2873 views
How to Protect an Exchange Server (117613)

This article describes how to protect an Exchange server. You can use Replay to protect an Exchange server. For enterprise environments, it is recommended to run the Replay Core on a separate server. The Exchange server ...

Product(s): Replay
Last Updated On: 2/21/2017
(0 Ratings) 2765 views
About DocRetriever for SharePoint (117697)

This article discusses DocRetriever for SharePoint. DocRetriever for SharePoint restores SharePoint documents and list items from native SharePoint backups in minutes, without requiring a SharePoint recovery farm. DocRetriever ...

Product(s): AppAssure, Replay
Last Updated On: 2/21/2017
(1 Ratings) 2726 views
Replay 4 Service Stuck in a “Stopping” State (117765)

Describes issue stopping Core or agent services in Replay 4 and how to resolve by manually killing the processes. Sometimes when trying to stop the Replay Core or Replay agent services, they get stuck in a “stopping” state ...

Product(s): Replay
Last Updated On: 2/21/2017
(0 Ratings) 3256 views
Doc Retriever Configuration Information and Usage links (118309)

The following information and links is to help with the terminology and configuration steps when installing and using Doc Retriever for SQL and Sharepoint in a Replay 4 environment. Below is information on how the Doc Retriever configuration should be handled. ...

Product(s): Replay
Last Updated On: 2/21/2017
(0 Ratings) 1801 views
Restoring a Directory or File in Replay 4 (117749)

This article describes how to restore a directory or file using Replay 4. Directories and files are accessible through a Replay 4 recovery pointed. Restoring a directory or file is as easy as dragging and dropping the items from a mounted recovery point to the desired location. ...

Product(s): Replay
Last Updated On: 2/21/2017
(0 Ratings) 3126 views
Using the Checksumtool during the Manual Copy and Consume Process in Replay 4 (118213)

The checksum tool is a separate application and command line tool that verifies the integrity of the Replay 4 recovery points after performing a manual copy over to the Target Core. In order to run the checksum tool, open a command ...

Product(s): Replay
Last Updated On: 2/21/2017
(0 Ratings) 1687 views
How to Protect a Windows Server or Desktop using Replay 4 (117633)

Replay 4 lets you back up a Windows server with the Replay Agent installed on it by adding the server to the protection of a Replay Core. To protect a Windows Server or Desktop, do the following: From the Replay Admin Console ...

Product(s): Replay
Last Updated On: 2/21/2017
(0 Ratings) 1886 views
How to Group Exchange and SQL Volumes for Dependency in Replay (119427)

This article describes how to group Exchange and SQL volumes for dependency in the Replay Admin Console. The following Solution describes what you can do if the Exchange and/or SQL volumes are not grouped together ...

Product(s): Replay
Last Updated On: 2/21/2017
(0 Ratings) 1614 views
Not a valid IP address Parameter name: targetIP (119303)

When attempting to explore a recovery point, the following error comes up: “is not a valid IP address Parameter name: targetIP”. The admin console is not reading the proper IP address from the core server. Select the Summary tab of the core server in the admin console. ...

Product(s): Replay
Last Updated On: 2/21/2017
(0 Ratings) 1809 views
Insufficient Storage to Process the Command (117480)

You receive the following error when the Core or agent is working on a backup-related job. “Not enough storage to process the command.”. This error results from server resource and memory issues. To resolve this issue, complete the following steps. ...

Product(s): Replay
Last Updated On: 2/21/2017
(0 Ratings) 1660 views
Locally Cached Epoch was Not Found, EpochKey Error (120298)

An agent is failing to back up, and producing the following error: “Unexpected internal error verifying recovery points for source '[AgentName]' SQL statement 'SelectEpochsNewerThanSnapshotTime' failed with 'Locally cached ...

Product(s): Replay
Last Updated On: 2/21/2017
(0 Ratings) 1369 views
Replay: Missing recovery points in Core Console (120286)

There are missing recovery points inside the core console, however they show in the repository. To resolve this issue, here are the steps that you can perform to ensure that the data from the tevorepository is accurately displayed in the Replay core admin console. ...

Product(s): Replay
Last Updated On: 2/21/2017
(0 Ratings) 2428 views
Volume Shadow Copy Service Events 5013 and 12302 (119692)

Backups fail with the following error: “A background job of type 'TransferJob', summary 'Transfer of volumes [C:] from 'DLCL1SS”, has failed. COMException. Exception from HRESULT: 0×80042318. Running 'vssadmin list writers' fails with error 0x8000ffff. ...

Product(s): Replay
Last Updated On: 2/21/2017
(0 Ratings) 2550 views
Key Not Valid for Use in Specified State during Replication (118107)

Replication is failing. Error found in the AdminConsoleLog states: “Key not valid for use in specified state”. Please note that these steps were tested on a dedicated Replay Core server. If the Core server is running other applications ...

Product(s): Replay
Last Updated On: 2/21/2017
(0 Ratings) 2894 views
Viewing and Emailing Events (117774)

Replay records events for the Core and Protected Servers and these events help to determine the status of the Replay Core and the servers being protected. There are three types of events: Information, Warning, and Error. Each ...

Product(s): Replay
Last Updated On: 2/21/2017
(0 Ratings) 2173 views
Replication Port 8005 Conflict on Replay Cores with VMWare Server 2.0 Installed (119552)

This article describes an error in which replication does not occur because of a port conflict with VMware Server caused by Apache Tomcat. Apache Tomcat creates a port conflict with the Replay ports used for replication. The ...

Product(s): Replay
Last Updated On: 2/21/2017
(0 Ratings) 3224 views
Recovery Point Creation Verification (117796)

This article describes how to check whether the Replay Core is creating a recovery point of a protected server. If you are unsure a recovery point was created for a protected machine, the following solution provides troubleshooting ...

Product(s): Replay
Last Updated On: 2/21/2017
(0 Ratings) 1872 views
How to Export a Recovery Point to a VM on ESX (direct) (119412)

This article describes how to export a recovery point to VMWare ESX 3.5 and 5.1. Replay 4 supports Export to VMWare ESX 3.5 and 5.1. Below are the steps required to perform an export. These steps assume you have a functioning ...

Product(s): Replay
Last Updated On: 2/21/2017
(0 Ratings) 2663 views
Permissions Required by Replay (119543)

This article describes the permissions required by the Replay Core and Replay Agent service accounts. The Replay Core and Replay Agent service accounts require certain permissions. ...

Product(s): Replay
Last Updated On: 2/21/2017
(1 Ratings) 10380 views
Error: Partition Sector Count Cannot Be Represented as a 32-Bit Value (117968)

This article describes the error “Partition Sector Count Cannot Be Represented as a 32-Bit Value,” which occurs when performing a virtual export, and how to correct this issue. The virtual machine (VM) export for the Agent fails due to the following error: ...

Product(s): Replay
Last Updated On: 2/21/2017
(0 Ratings) 2287 views