There is no error message during the hotfix installation but the next message appears in the Event Logs:
"Product: Quest Recovery Manager for Active Directory - Update "Quest Recovery Manager for Active Directory hotfix (SOL42862)" could not be installed. Error code 1603. Additional information is available in the log file"
The issue is caused by the remote SQL sever specified during initial product installation and SQL Server authentication is used.
Run the RMAD-7.8.0-SOL42862.exe from command line specifying SQL Server User name and password.
c:\RMAD-7.8.0-SOL42862.exe /q:a /c:"msiexec /p RMAD-7.8.0-SOL42862.msp /qb REINSTALL=ALL REINSTALLMODE=ocmus SQLUSERNAME=<SqlUserName> SQLUSERPASSWORD=<SqlUserPassowd> /l*v ..\gfSOL42862.log"
Also registry key can be modified as follows to specify SQL Server User name and password:
- Open HKEY_LOCAL_MACHINE\SOFTWARE\Quest Software\Quest Recovery Manager for Active Directory\Setup registry key.
- Add String values SqlUsername, SqlPassword; specify SQL Server User name and password in them.
- Retry hotfix installation as usual.