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Title
Error: "Your configuration database is incompatible with this version of the product" -
Description
After an upgrade from 7.1.x to 7.5.x you may receive an error message similar to this:
"Your configuration database is incompatible with this version of the product" -
Cause
Database was not properly upgraded by setup program. -
Resolution
To resolve this issue upgrade the databases with DBImport.exe tool and BackupDBImport.exe tools. These two files are located in the Program Files\Quest Software\Recovery Manager for AD\ directory.
Usage:
DBImport.exe <source> <target>
where
<source> is the source filename, by default located Documents and settings\All Users\Application Data\Quest Software\RMAD\ErdiskAD.mdb
<target> target filename, can be the same as above
This is an example command line:
"c:\Program Files\Quest Software\Recovery Manager for Active Directory\DBImport.exe" "Documents and settings\All Users.Winnt\Application Data\Quest Software\RMAD\ErdiskAD.mdb" "Documents and settings\All Users.Winnt\Application Data\Quest Software\RMAD\ErdiskAD.mdb"
Similarly with BackupDBImport.exe file
Usage
BackupDBImport.exe <source> <target>
Where
<source> is the backups.mdb file located in the same directory as above
<tardger> is the target filename, can be the same as above.
Example command line:
"c:\Program Files\Quest Software\Recovery Manager for Active Directory\BackupDBImport.exe" "Documents and settings\All Users.Winnt\Application Data\Quest Software\RMAD\backups.mdb" "Documents and settings\All Users.Winnt\Application Data\Quest Software\RMAD\backups.mdb" -
Additional Information
If you have upgraded from v7.6 - v7.7 and performed the steps above, but still receive the error, please follow the below steps. PLEASE BE AWARE YOU WILL LOSE ALL SETTINGS AND EFFECTIVELY START WITH A NEW INSTALL OF RMAD
1) Uninstall RMAD 7.7 from the problem server via Add/Remove Programs
2) Navigate to C:\Documents and Settings\All Users\Application Data\Quest Software\RMAD and rename this Directory
3) Reinstall RMAD 7.7
4) Create a collection for 1 DC and check that this Backup runs successfully, then setup the other collections