When you try to install or upgrade backup agent from the console it reports "Bad exit code". Uninstalling\Installing agent directly on DC with MSI also fails with 1612 error: The installation source for this product is not available
MSI log contains: Couldn't find local patch ''. Looking for it at its source.
Registry is missing ProductSQUID in the registry, technical details are described in MS KB
https://support.microsoft.com/en-us/help/971187
You can use tow option
1) use automated tool from MS to fix the issue https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed
It's designed for limited version of OS but it did work successfully on Win2012R2 and Win2016
2) You can run manual steps as per KB https://support.microsoft.com/en-us/help/971187
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