Chat now with support
Chat with Support
Self Service Tools
Knowledge Base
My Account
Notifications & Alerts
Product Support
Software Downloads
Technical Documentation
User Forums
Video Tutorials
RSS Feed
My Account
My Groups
My License Assets
My Products
My Profile
My Service Request
My Warranty Assets
Services
Consulting Services
Educational Services
Support Services
Support Essentials
Awards and Testimonials
Getting Started
License Agreement
Support Guide

What's new for Rapid Recovery

Filter to locate updates for release notes, guides, knowledge articles, software, patches, utilities or hot fixes (Choose different product)

Subscribe to the RSS


Top

Notifications

New

None at this time

Revised

None at this time

Top

Patches

New

None at this time

Revised

None at this time

Top

Documentation

New

None at this time

Revised

None at this time

Top

Software Releases

New

None at this time

Revised

None at this time

Top

Knowledge Base Articles

New

None at this time

Revised
311152 - VMWare ESXi Export and Agentless Protection fails with "Error occurred during execution of a VDDK's method call, please check VMwareProxy service"

Adding ESXi VMs to agentless protection either new or previously protected fails with:   The remote name could not be resolved: 'xxxxxxxx...

Revised: January 20, 2022
185870 - How to Add Machines to Protection

This KB details the steps necessary to add a Machine, Cluster, or Machines to protection. For the most up-to-date and detailed instructions...

Revised: January 19, 2022
182003 - Settings and Functions for Protected SQL Servers

If you are protecting a Microsoft SQL Server in your Core, there are additional settings you can configure in the Rapid Recovery Core Console...

Revised: January 19, 2022
189592 - Bare Metal Restore/Virtual Export of 2012 or 2012 R2 Xen Machine Does Not Boot

This article describes an issue where a server 2012/2012 R2 XenServer guest is restored to a XenServer guest using the bare metal restore process...

Revised: January 19, 2022
185534 - Restore & Export Types and How to Launch Them

The Rapid Recovery Core can instantly restore data or recover machines to physical or virtual machines from recovery points. The recovery points...

Revised: January 18, 2022
336138 - Cannot add Backblaze cloud account in Rapid Recovery UI

Unable to add a Backblaze cloud account in the Rapid Recovery Core server.

Revised: January 17, 2022
336364 - Export a virtual machine to Azure results in an unbootable machine

After exporting a virtual machine to Azure, the exported VM cannot boot the Operating System.

Revised: January 14, 2022
227314 - How to replace a RapidRecovery or AppAssure Core with minimal downtime

The recommended Core migration is described in KB#117686   Unfortunately this method implies downtime for backups and replication. In most...

Revised: January 13, 2022
304910 - How to stop DKMS (Linux) from doing auto update the Kernel

Rapid Recovery for Linux is installed with DKMS modules to be able to automatically rebuild kernel modules when a new kernel is installed. On rare...

Revised: January 13, 2022
157668 - AppAssure/Rapid Recovery core not accessing license portal via proxy server

User has proxy server configured on the Rapid Recovery core server but the core attempts to access the license portal directly and does not use...

Revised: January 11, 2022
336278 - ERROR: "Volume or directory C:\Windows\TEMP\AppRecoveryHyperVagent\8010 is write protected..."

When trying to do a VM Export on HyperV the export failed with the error "Volume or directory 'C:\Windows\TEMP\AppRecoveryHyperVagent\8010' is...

Revised: January 7, 2022
188609 - Outil de récupération des logs pour Linux

Récupération des fichiers de logs pour la création d’un dossier de support concernant Linux. Cet outil fonctionne à la fois pour AppAssure et...

Revised: January 7, 2022
188609 - Linux - Linux Log Collection Utility

Collecting the log files for Linux Service Requests. This utility will work for both AppAssure And Rapid Recovery Products. The following utility...

Revised: January 7, 2022
119318 - Backup Transfer Fails with Segment Size error

Backups fail with the following transfer error: Request to read 0×80 blocks returned a response with 0x8ff54250 bytes, which is longer than...

Revised: January 7, 2022
198715 - Understanding Deferred Delete in Nightly Jobs

Rapid Recovery 6.0.2 introduced the option to enable Deferred Delete in Nightly Jobs. This is listed as a new feature in Release Notes, but was...

Revised: January 5, 2022
195827 - How to restore NTFS permissions from a mounted recovery point

You realize that due to some unauthorized user interference, the NTFS permissions on quite a few file folders have been modified in a manner not...

Revised: January 3, 2022
Top

Product Life Cycle

New

None at this time

Revised
Product Life Cycle -Rapid Recovery

Revised: January 11, 2022