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Knowledge Base Articles

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334497 - A background job of type 'Check recovery points' has failed

Check integrity of recovery points nightly job fails with System.InvalidOperationException: Cannot mount volume image being part of incomplete...

Created: September 22, 2021
334482 - How to delete blksnap folder on agent-based protected Linux servers.

This knowledge base article describes how to delete the blksnap folder on agentbased protected Linux servers.   In certain scenarios you may need...

Created: September 21, 2021
Revised
156368 - All Agents getting Blocked on Core after Upgrading Storage for Capacity Based Licensing

After upgrading the storage size for the capacity based licensing on the license portal, the protected machines are being blocked from protection...

Revised: September 29, 2021
330294 - Archive to Amazon AWS fails with the following message: "One or more of the specified parts could not be found."

Archive jobs for one or more agents are failing after upgrade to Rapid Recovery Core version 6.5 or newer with the following message: Amazon...

Revised: September 28, 2021
203056 - Linux - RapidRecovery unable to install agent on CentOS/Rhel because due to missing package 'xfsprogs'

When trying to install the RapidRecovery agent on Linux, you might see that the install fails due to a missing dependency 'xfsprogs' even when you...

Revised: September 28, 2021
128752 - DVM Repository dismounts with DvmFSIO errors

Repository dismounts with DvmFSIO errors in AppRecovery logs. AppRecovery Log Example: Error checking the file system: '50070b60...

Revised: September 27, 2021
188747 - Repository will not mount or Repository maintenance fails - errors include, DVMFSIO - Windows error code 5 - File system I/O error

Repository maintenance fails with the following error, when previously had been working fine.   Depending on the repository configuration, you...

Revised: September 27, 2021
117506 - Software Conflicts with Rapid Recovery

Rapid Recovery is able to detect software products that may cause a conflict. Should Rapid Recovery detect any incompatible drivers, the...

Revised: September 27, 2021
147665 - Repository offline with file system I/O error

The repository is offline and shows the following error:  File system I/O error Error checking the file system: '89472f33-964c-4d77-8fad...

Revised: September 27, 2021
180680 - Dell PERC Controller Cache Settings for improved disk performance

Slow disk performance of the repository when the repository is located on local storage or DAS (Direct Attach Storage) connected to a Dell PERC...

Revised: September 27, 2021
118168 - Network and Replication Troubleshooting Guide (Using WinMTR and Iometer)

This article describes the network testing technique and the sequence of steps that need to be taken to perform network connection testing using...

Revised: September 27, 2021
118108 - Best Practices: Replication

Replication is the process of copying recovery points and transmitting them to a secondary location for the purpose of disaster recovery. The...

Revised: September 27, 2021
136435 - Error: "The archive has not found" - Unable to import an archive

When attempting to import or attaching an archive, the following error message are displays: "The archive is not found". "There are no archive...

Revised: September 24, 2021
118033 - Core Generates ‘Log Truncation Has Been Skipped’ Errors after Nightly Jobs Are Performed

After every nightly jobs, the Core generates the alert below: “The log truncation for the protected machine “xxxxxx’ on volumes ‘(Volume...

Revised: September 24, 2021
147871 - How to Restore Files with uncommon NTFS permissions

When performing a file level restore, you note that you are able to browse the recovery point but the folders you intend to restore are protected...

Revised: September 23, 2021
226289 - Space taken up in IndexEntriesMaps folder filling up the C: drive

The C: drive is running out of space. Investigation finds several gigabytes of .bin files found in C:\ProgramData\AppRecovery\IndexEntriesMaps...

Revised: September 23, 2021
230969 - Unable to mount any recovery point. Repository is working properly and not corrupted.

When attempting to mount any recovery point, operation fails. Log fail contains error: "Unable to create index entries map"

Revised: September 23, 2021
141954 - IndexEntriesMapService: The file or directory is corrupted and unreadable.

When viewing the Rapid Recovery Web UI this error is present on all pages: IndexEntriesMapService: The file or directory is corrupted and...

Revised: September 23, 2021
252579 - Quest QorePortal and Rapid Recovery

The new https://qoreportal.quest.com dashboard lets you monitor and manage machines that use a selection of Quest software products, including...

Revised: September 22, 2021
185066 - Linux - Installing RapidRecovery Agent for systems with no internet access.

This article describes how to install the RapidRecovery Agent on supported distributions with machines with no internet access.

Revised: September 22, 2021
211820 - Linux: Script to Install/Upgrade Rapid Recovery Agent

This KB explains how to install or upgrade your Linux Agents to Rapid Recovery using a script. This tool should work even if you have AppAssure...

Revised: September 22, 2021
119396 - Agent Cannot be Protected by the Core Due to Environmental Issues

Some specific environmental settings may cause errors to occur within Rapid Recovery, particularly during agent protection. These errors...

Revised: September 22, 2021
119536 - NTLM and Pass-through Authentication

This article describes how to manage the NTLM blocking feature on Windows 7 and Windows Server 2008 R2 to support pass-through authentication...

Revised: September 22, 2021
147481 - Transfer fails with network timeout error at "determining data" step on a snapshot.

Backup of a specific agent fails with the following error or similar: A connection attempt failed because the connected party did not properly...

Revised: September 21, 2021
320117 - Rapid Recovery Client fails to boot after Agent install or upgrade

After a successful Rapid Recovery Agent installation or upgrade, the protected machine fails to boot. 

Revised: September 20, 2021
265750 - Rapid Recovery Agent won't start. There is already a value set for oracle.manageddataaccess.client

Rapid Recovery Agent won't start. You try to repair or upgrade the agent You see events 7009 in the Windows Event log indicating that the port...

Revised: September 20, 2021
260166 - SQL Attachability Checks fail error "Cannot attach a database that was being restored"

The nightly attachability checks fail with error Microsoft.SqlServer.Management.Common.ExecutionFailureException: An exception occurred while...

Revised: September 20, 2021
146733 - Error: "This agent has already been replicated to the remote slave core"

Agent was removed and when adding agent back to replication you receiving the error “This agent has already been replicated to the remote slave...

Revised: September 20, 2021
238737 - Removing replication from Replication tab at Target Core does not delete it from the registry

Replication record is not deleted from the registry. It may eventually lead to error when reestablishing replication for the same agent. Example...

Revised: September 20, 2021
255126 - Rapid Recovery FIPS 140-2 Compliance and Crypto Module Certification

This article explains how Rapid Recovery maintains it's FIPS 140-2 compliance and and Crypto Module Certification .  

Revised: September 20, 2021
117593 - Linux Agent .Blksnap Folder

The .blksnap folder appears to consume an inordinate amount of space. The AppAssure/Rapid Recovery Linux agent requires 15% of free space on each...

Revised: September 20, 2021
331505 - Exchange log truncation jobs are shown as successful, but logs are not being truncated

The Exchange log truncation job shows that it has completed successfully in the Core's event log, but the Exchange logs are not being truncated...

Revised: September 17, 2021
117625 - SQL Log Truncation Support

This article describes Rapid Recovery SQL log truncation support and answers some frequently asked questions about SQL log truncation. Rapid...

Revised: September 17, 2021
117614 - Best Practices: Configuring an iSCSI Network for an Rapid Recovery Repository

Users may experience delays and frequent network drops on a repository that resides in an iSCSI storage area network (SAN). iSCSI is a protocol...

Revised: September 15, 2021
309878 - How to back up and restore Core server configuration

How to backup up and restore Core server configuration for various purposes. For example: Core migration or OS reinstallation.

Revised: September 14, 2021
184595 - How to Perform a Rollback with Live Recovery of a Data Volume

This article serves as a how-to guide on performing a restore of a data volume using Rapid Recovery. In order to perform a rollback of a data...

Revised: September 14, 2021
184599 - Restoring Data with the Rapid Recovery Local Mount Utility

The LMU is an utility that provides functionality to mount a recovery point on a remote or local Rapid Recovery Core from any 32 or 64 bit Windows...

Revised: September 14, 2021
189589 - Can you do a Bare Metal Restore to a Smaller Partition?

This article describes restoring data to a smaller partition using Rapid Recovery. Using bare metal restore (BMR), it is possible to restore data...

Revised: September 14, 2021
261396 - Agent constantly going online and offline. No disk information is shown.

There is an agent server that is flipping from online to offline about every 5 minutes in the Core console. All volumes show as missing. Agent was...

Revised: September 13, 2021
332318 - Monitored host throwing error "WMI has stopped WMIPRVSE.EXE because a quota reached a warning value..."

The event log of the monitored Windows show is showing the error: Event 5612 Wmiprvse.exe exceeding handle quota limit Event WMI has stopped...

Revised: September 9, 2021
119905 - Default ports used by AppAssure and Rapid Recovery

This article provides a complete listing of network ports required by AppAssure and Rapid Recovery to facilitate communication of the various...

Revised: September 8, 2021
183258 - Customizing Retention Policy Settings for a specific Agent

This article describes how to set a custom retention policy for a protected agent, ensuring that rollup occurs based on that retention policy...

Revised: September 8, 2021
182000 - How to Install an Agent on a Windows Machine

This KB gives Best Practice guidance for installing and Rapid Recovery Agent. For the most up-to-date and detailed instructions regarding this...

Revised: September 7, 2021
273130 - Repository Alert: The Repository 'RepositoryName' is 80.0% full

In order to maintain proper functioning of the DVM repositories some free space must be maintained.  If not enough free space is available...

Revised: September 2, 2021
182896 - Best Practices: Rapid Recovery Replication

Replication is the process of copying recovery points from one or more source cores and transmitting them to a secondary location/s for the...

Revised: September 2, 2021
296512 - Hyper-V node was reformatted and reinstalled, now it's shown red in cluster

There are multiple VMs protected under Hyper-V cluster. VMs were migrated to the working node and one of the Hyper-V cluster nodes was reformatted...

Revised: September 1, 2021
290750 - Virtual Standby Export Error with Hypervisor CPU Count Invalid After Upgrading to Rapid Recovery 6.3

After an upgrade from Rapid Recovery version 6.2.x to version 6.3, existing and new Virtual Standby export jobs fail to queue with the error...

Revised: September 1, 2021
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