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Displaying 1-25 of 25
May I upgrade HW or the operating system on my DL appliance? (234160)

You may not. According to our STA, and EULA which must be accepted during the FTBU (First Time Boot Utility), the appliance may not be changed. In addition, the Dell limited hardware warranty, limits the hardware to an "as ...

Product(s): Rapid Recovery, DL Series Backup and Recovery Appliances, AppAssure
Last Updated On: 10/30/2017
(0 Ratings) 92 views
Can Rapid Recovery restore Nutanix hosted Virtual Machines? (192256)

Yes. Rapid Recovery can restore virtual machines using any restore method available to Nutanix using the HyperV or VMware hypervisors. NOTE: Nutanix Acropolis is not a supported hypervisor for virtual export, but bare metal recovery should work for restore.

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/3/2017
(2 Ratings) 97 views
Can Rapid Recovery back up virtual machines hosted on a Nutanix HyperConverged System? (192255)

Yes. Rapid Recovery supports backup of Virtual Machines with supported operating systems using the agent software. Agentless backup is fully supported for Hyper-V and VMware only. For VMware agentless backup, Rapid ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/3/2017
(8 Ratings) 110 views
Is ReFS supported? (223653)

Rapid Recovery also supports the protection and recovery of Resilient File System (ReFS) volumes for Windows Server 2012, 2012 R2, and Windows Server 2016.

Product(s): Rapid Recovery, AppAssure
Last Updated On: 1/4/2017
(0 Ratings) 54 views
Is SQL 2016 supported? (219330)

Rapid Recovery now offers support for SQL Server 2016. It has been tested with release 6.1 of Rapid Recovery and verified to be compatible with the software.

Product(s): Rapid Recovery, AppAssure
Last Updated On: 12/12/2016
(0 Ratings) 61 views
Is Windows Server 2016 supported? (219331)

Windows Server® 2016 is now supported. It has been tested with release 6.1 of Rapid Recovery and verified to be compatible with the software.

Product(s): Rapid Recovery, AppAssure
Last Updated On: 12/12/2016
(0 Ratings) 55 views
Can you create a repository extent larger than 16 TB on a Synology NAS? (213984)

No. This is a limitation of the Synology HW and SW. Please see What's the maximum file size Synology NAS supports (for DSM 3.0 and onward) for more information. NOTE: Repositories larger than 6 TB on a NAS are not supported per our sizing guide.

Product(s): Rapid Recovery, AppAssure
Last Updated On: 10/24/2016
(0 Ratings) 62 views
Can Rapid Recovery backup a Lotus Notes server? (198935)

The server can be backed up, but Lotus Notes does not support VSS and we do not interact with the Lotus Notes / Domino service. For more information on how to back up non VSS-aware applications please see Backing Up Non VSS-Aware Applications

Product(s): Rapid Recovery
Last Updated On: 5/5/2016
(0 Ratings) 31 views
How to Change the Mongo DB Retention Period (185912)

This value sets how many days of events will be stored in the MongoDB, which populates the Events tab in the Core UI. This setting is defaulted to 30 days and can be adjusted in the core Settings of the Rapid Recovery Console. ...

Product(s): Rapid Recovery
Last Updated On: 5/4/2016
(0 Ratings) 31 views
Is the upgrade to Rapid Recovery free for existing AppAssure customers? (185937)

The AppAssure 5 license is valid with Rapid Recovery installations and does not require any extra work to be fully functional.

Product(s): Rapid Recovery
Last Updated On: 2/19/2016
(0 Ratings) 32 views
In the Rapid Recovery settings page under vSphere, what does the "allow parallel restore" option do? (186031)

Parallel restore allows multiple disks to be simultaneously restored. All disks will restore in parallel, but not the logical volumes.

Product(s): Rapid Recovery
Last Updated On: 2/19/2016
(0 Ratings) 26 views
In the replication settings there is the "Max Transfer Data Size" configuration. What does this do? (186030)

This puts in place a data cap on a per replication job situation. Once the configured amount is put in the place and exceeded, the running replication will cancel, the agent will then pause its replication, and an event will trigger to notify the action happened.

Product(s): Rapid Recovery
Last Updated On: 2/19/2016
(0 Ratings) 25 views
Is virtual standby supported to Server 2012/R2 Hyper-V CSVs? (185938)

Yes, Rapid Recovery supports one-time and standby virtual exports to Windows Server 2012 and R2 CSVs.

Product(s): Rapid Recovery
Last Updated On: 2/19/2016
(0 Ratings) 27 views
What versions of SharePoint and SQL are supported in DocRetriever? (185935)

SharePoint 2007, 2010, and 2013 are supported with Doc Retriever.

Product(s): Rapid Recovery
Last Updated On: 2/19/2016
(1 Ratings) 31 views
What is the Dashboard view on the Core interface? (185940)

In the main viewing area, the default content is the new Core dashboard, which displays a set of real-time reports on your system. The default dashboard reports include recent transfer job status, per machine transfer, a repository ...

Product(s): Rapid Recovery
Last Updated On: 2/19/2016
(0 Ratings) 28 views
What are the minimum Hyper-V Requirements for Virtual Export? (185914)

Rapid Recovery supports one-time and virtual standby Gen 1 Hyper-V exports to hosts on Windows 8/8.1, Server 2008/R2, and Server 2012/R2. Gen 2 Hyper-V exports are only supported on Windows 8.1 and Server 2012 R2 for Microsoft supported OSs.

Product(s): Rapid Recovery
Last Updated On: 2/19/2016
(0 Ratings) 34 views
What does the "Repair Boot Problems" do in the Universal Recovery Console during a BMR? (186027)

This operation performs background jobs to include the fixboot command, writes the boot.ini with parameters, and sets the boot path in the MBR. After the BMR is completed and new or updated drivers are injected for the hardware this button should be executed.

Product(s): Rapid Recovery
Last Updated On: 2/19/2016
(0 Ratings) 33 views
What are the minimum ESXi Requirements for Virtual Export? (185913)

VMware vSphere on ESX or ESXi 4.0, 4.1, 5.0, 5.1, and 6.0 is supported for one-time and virtual standby exports.

Product(s): Rapid Recovery
Last Updated On: 2/19/2016
(0 Ratings) 33 views
What are the minimum Virtual Box Requirements for Virtual Export? (185915)

VirtualBox 4.2.18 or higher needs to be installed on the Core in order to perform one-time or virtual standby exports. Please review VirtualBox documentation for supported OSs and necessary configurations.

Product(s): Rapid Recovery
Last Updated On: 2/19/2016
(0 Ratings) 27 views
Why does RR default to guest quiescing snapshots when using agentless? (186245)

Enabling the quiescing snapshot feature flushes the database's data and allows Rapid Recovery to create recovery points with the valid databases.

Product(s): Rapid Recovery
Last Updated On: 2/19/2016
(0 Ratings) 31 views
What is Rapid Snap for virtual technology? (185936)

The Rapid Snap for Virtual feature of Rapid Recovery lets you protect virtual machines (VMs) on a VMware ESXi host without installing the Rapid Recovery Agent software. This feature, Rapid Snap for Virtual, is also called agentless protection.

Product(s): Rapid Recovery
Last Updated On: 2/19/2016
(0 Ratings) 25 views
How much tolerance is built into the Rapid Recovery Universal Recovery Console for cloud archive restores? (186029)

There are a minimum number of retries built into the restore functionality to avoid a disruption in the restore. The main variable to keep an eye on are network latency and packet drops during the restore.

Product(s): Rapid Recovery
Last Updated On: 2/19/2016
(0 Ratings) 30 views
Can I schedule reports directly from the Core UI? (185939)

You can schedule a report available from the Core Console. The report then generates on the schedule you defined until you pause or delete the report. More information is in the "Scheduling a report" section of the Rapid Recovery user guide.

Product(s): Rapid Recovery
Last Updated On: 2/19/2016
(0 Ratings) 28 views
What are the minimum VMware Workstation Requirements for Virtual Export? (185916)

One-time and virtual standby exports can be performed for VMWare Workstation 7, 8, 9, 10, and 11.

Product(s): Rapid Recovery
Last Updated On: 2/19/2016
(0 Ratings) 29 views
Are there any minimum specifications for the system before starting a BMR from an archive or cloud archive? (186028)

1GB of memory is required to start the Universal Recovery Console. The machine receiving the restore should meet all protected Rapid Recovery Agent specifications (CPU, memory, storage, network). For the cloud restores ...

Product(s): Rapid Recovery
Last Updated On: 2/19/2016
(0 Ratings) 32 views