Virtual Export to ESXi fails with "TevoSetSanPolicyOnlineAll" error if specific registry key is absent on the agent server (4044674)

After a successful snapshot or base image, the Virtual Machine export begins. It appears to complete but then errors out with the following message:

Server side: Replay.Core.Contracts.Export.ExportException: One or more dependent export tasks have failed. ---> System.AggregateException: One or more errors occurred. ---> System.AggregateException: One or more errors occurred. ---> System.ComponentModel.Win32Exception: TevoSetSanPolicyOnlineAll failed at Replay.Common.NativeWrapper.P2V.P2V.SetSanPolicyOnlineAll(String mountPoint, String osPath) at Replay.Core.Implementation.Export.VirtualMachineExporterWindows.PostProcessBootVolume(IVolumeImage volumeImage, String mountPoint) at Replay.Core.Implementation.Export.VirtualMachineExporterWindows.TryPostProcessVolume(IPAddress replayServerAddress, IVolumeImage volumeImage, ExporterSourceVolume exporterSourceVolume, MountFlags mountFlags) at Replay.Core.Implementation.Export.VirtualMachineExporterWindows.PostProcessExportedVolume(ExporterSourceVolume exporterSourceVolume, IPAddress replayServerAddress) --- End of inner exception stack trace --- --- End of inner exception stack trace --- --- End of inner exception stack trace --- at Replay.Core.Implementation.Export.ExportJob.ExportTask() at System.Threading.Tasks.Task.Execute()

The next registry key doesn't exist in the Agent to be exported: HKLM\ControlSet001\services\partmgr\Parameters

Patch Disclaimer:

• Patches are provided as is for the specific build listed.
• Active support is required to download a patch. If not already logged in @ https://support.quest.com, you will be prompted to do so before you may download.
• If you have an existing patch, open a service request with Support, to request a cumulative patch. Otherwise the previous patch will be over written.
• Follow best practice to install MSI patches per KB How to apply updates to product software.

Work Around:

1. Patches are available for the following builds. Download the appropriate patch and apply per KB How to apply updates to product software:
   • Rapid Recovery 6.2.1, P-2485.
2. If you have any questions or need assistance with a patch, please contact Support via Chat or by Service Request.