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Title
Cannot add Backblaze cloud account in Rapid Recovery UI -
Description
Unable to add a Backblaze cloud account in the Rapid Recovery Core server. -
Cause
The 'Access key' and 'Secret key' fields in the Add new cloud account dialog have a different length of keys for validation than Backblaze and it cannot be added. -
Resolution
Rapid Recovery now supports Backblaze officially since version 6.8 and newer, please upgrade your core to the newest version.
A patch has been created for Rapid Recovery version 6.6.0.268.After installing the patch below, when adding the cloud account and using the endpoint URL: "https://s3.us-west-002.backblazeb2.com/" a trailing slash is needed at the very end. The connection cannot be successfully established without it.Patch Disclaimer:- Patches are provided as-is for the specific build listed.
- Active support is required to download a patch. If not already logged in @ https://support.quest.com, you will be prompted to do so before you may download.
- If you have an existing patch, open a service request with Support, to request a cumulative patch. Otherwise, the previous patch will be overwritten.
- Follow best practices to install MSI patches per KB How to apply updates to product software.
Work Around:
- Patches are available for the following builds. Download the appropriate patch and apply to Target Core(s) per KB How to apply updates to product software:
- Rapid Recovery 6.6.0.268: P-2616
- If you have any questions or need assistance with a patch, please contact Support via Chat or by Service Request.
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Additional Information
This issue has been identified as defect RR-110961 and it will be evaluated by our Product Team for inclusion in a future release of Rapid Recovery.