TLS 1.0 contains many security vulnerabilities and is being removed from use by many software companies. Quest AppAssure is one such software. On January 29, 2018, the Quest Rapid Recovery/AppAssure license portal will stop supporting TLS 1.0 connections. This change will affect the ability of any AppAssure 5.4.3 and older core servers from validating their license. When the license is unable to be validated, backups will no longer be able to run, but data restores will be allowed.
TLS 1.1 will continue to be supported until deemed insecure by major security institutions.
TLS 1.2 is supported by default
Example stack trace error:
Quest is disabling TLS 1.0 support on the Rapid Recovery license portal
NOTE: If you are using Microsoft Storage Server 2008 R2 please apply the following Microsoft update to enable TLS 1.1 and 1.2.
Cores running builds prior to AppAssure 5.4.3:
Only AppAssure 5.4.3 can utilize TLS 1.1 & 1.2. Core builds prior to 5.4.3 have two options:
Cores running AppAssure 5.4.3:
If you do not have active support, but have a perpetual license that allows your core to run older AppAssure builds, or cannot upgrade due other reasons such as OS/TLS/.NET limitations, patch restrictions, etc, install the QDPP plug-in or patch P-1812.
Patch P-1812 Warning: Patch P-1812 is for AppAssure 5.4.3 only. It contains Update 4 and enables the Core to use TLS 1.1 & 1.2. Installing this patch will replace any existing patch, including Update 4 (P-1612) with P-1812.
Reboot Warning: Patch P-1812 will check for .NET 4.5.2 during installation. If needed, .NET 4.5.2 will be installed. A reboot of the Core OS may be required to complete the installation. The QDPP plug-in includes P-1812.
Please Note: For customers with active support, using AppAssure 5.4.3 with the QDPP plug-in, patch P-1812, or a NPH key is only a temporary solution. If you have active support, it is suggested you upgrade to the latest version of Rapid Recovery. Support for AppAssure 5.4.3 ends on March 12, 2018. After Mach 12, we will no longer be able to take AppAssure cases until they are upgraded to Rapid Recovery.