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Title
Ubuntu Agent Install - rapidrecovery-vss 6.1.1 module compilation fails for 4.8 kernel "Installing module rapidrecovery-vss... [Failed]" -
Description
Ubuntu Agent installer for Rapid Recovery 6.1.1.137 fails during rapidrecovery-vss 6.1.1 module compilation citing 4.8 kernel.
Error during installation configuration may look like this:
- Installing module rapidrecovery-vss with version 6.1.1.137 into kernel 4.8.0-49-generic ... [Failed]
- Installing module rapidrecovery-vss with version 6.1.1.137 into kernel 4.8.0-51-generic ... [Failed]
- Loading module rapidrecovery-vss into kernel 4.8.0-51-generic ... [Failed]
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Cause
Ubuntu 16.04 OS defaults to use of kernel 4.8.x and above. Rapid Recovery agent Installer needs to be on updated version. -
Resolution
Contact support for updated Ubuntu/Debian agent installer for supported Linux versions.
List of supported Ubuntu/Debian Linux OS versions for agent installation is available in the "Installation and Upgrade Guide" document found in the Technical documents page at this link - https://support.quest.com/rapid-recovery/6.1.1/technical-documents
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Defect ID
RR-100604