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After Core and Agent upgrade to 6.0.2, it's not possible to connect to the SQL server. Generated error is:
Exception chain: Failed to connect to the Sql Server using all possible protocols. Check that at least one protocol is enabled The specified metadata credentials are invalid. The following errors occurred during the credentials validation: Failed to connect to the Sql Server using all possible protocols. Check that at least one protocol is enabled
To resolve the issue, please perform the following:
- download the agent software either from support.quest.com website or using Core console, More, Downloads menu (agent web installer)
- transfer agent installation EXE to the affected agent machine
- run the installation in "run as admin" mode and follow its prompts
Unless major version of the agent changes, there's no restart required for the agent server