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Title
Object reference not set to an instance of an object when going to BootCD page after upgrade to RapidRecovery -
Description
After upgrading core to RapidRecovery, if there are existing BootCD ISOs created using the previous core version, the core console will throw the "Object reference not set to an instance of an object" error message when navigating to the BootCD page in the core console GUI.
Clients can proceed with BootCD creation if they "escape" from the error message.
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Cause
Registry entries for BootCD ISO database from previous version of the core are not properly read. -
Resolution
WORKAROUND:
NOTES:
- This will not allow visibility of the BootCD ISOs created with the previous core version on the upgraded core, but the previously created ISOs will still be their original ProgramData\AppRecovery\Boot CDs folder.
- Please regard the Windows Registry Disclaimer below before proceeding. Always export registry keys before effecting any changes.1) Open Regedit, and navigate to the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\AppRecovery\Core\IsoDatabase\Entries\
2) Delete all numbered child subkeys within:
example:
HKEY_LOCAL_MACHINE\SOFTWARE\AppRecovery\Core\IsoDatabase\Entries\0HKEY_LOCAL_MACHINE\SOFTWARE\AppRecovery\Core\IsoDatabase\Entries\13) Verify by using the core console to navigate to the BootCD page
Windows Registry Disclaimer:
Quest does not provide support for problems that arise from improper modification of the registry. The Windows registry contains information critical to your computer and applications. Make sure you back up the registry before modifying it. For more information on the Windows Registry Editor and how to back up and restore it, refer to Microsoft Article ID 256986 “Description of the Microsoft Windows registry” at Microsoft Support.
STATUS
This issue fixed in version 6.1. The latest version of Rapid Recovery can be downloaded from the Download Page here. -
Defect ID
D-32878 -
Additional Information
D-32878