When adding an agent to protection, pairing may fail for agents installed on supported Windows Operating Systems.
Typical errors found in Core AppRecovery.log
Service Host Error: Service error while handling request [POST https://localhost:8006/apprecovery/api/core/agents/pairing/repairOrphan]: Error occurred pairing to agent at URL ‘https://xxx.xxx.xxx:8006/apprecovery/api/agent/‘
WCFClientBase.HttpUnauthorizedRequestException: Call to service method https://computername:8006/apprecovery/api/agent/pair/
Service Host Error: Service error while handling request [POST https://localhost:8006/apprecovery/api/core/pushinstall/getInstalledProducts]: Unknown WMI error: Cannot obtain access to remote machine
This error could be caused by one of the following:
- User name or password are incorrect.
- Specified user does not have administrator privileges on the remote machine.
- Specified user does not have access to the remote machine via Windows Management Instrumentation.
Typical errors found in Agent AppRecovery.log
Service Host Error: Service error while handling request [GET https://xxx.xxx.xxx:8006/apprecovery/api/agent/servicehost/restart]: An operation was attempted on a nonexistent network connection
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: 322756 How to back up and restore the registry in Windows.
On your agent server:
On your Core server:
On the Core Server: