The job list of an affected tenant will have multiple occurrences of the Tenant Secure Score job showing as failed, as we see here:
Note: We have filtered the list of jobs to show only those which have errored.
There error may be:
HTTP status: BadRequest. Response: { “error”: { “code”: “AuthenticationError”, “message”: “Error authenticating with resource”, “innerError”: { “request-id”: “7f86d0aa-19ae-4bf7-931a-f5646fd07bfc”, “date”: “2019-09-09T13:01:01” } } }
When logged into Office 365, if the following URL is used, an error may be shown, as we see here:
{
}
For each of the failures, Nova will generate a notification:
The effect of not receiving a tenant secure update is that the widget which can be used to show the data on a dashboard will show ‘no data’:
We would like to hear from customers who experience this issue. Reach out to our Customer Experience Team to log an issue referencing this article.
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