Having insight about who’s using Office 365 services means you can anticipate user adoption issues and plan for them. Native Office 365 tools show you how licenses are allocated, and some basic information about how they’re being used, but there isn’t significant detail, and there aren’t tools to support user adoption initiatives.
The Nova Adoption Accelerator allows you to define adoption goals and track progress against them. Here’s how it looks when you check the progress of an existing adoption campaign:
When you set up a new campaign, you’re prompted to set adoption goals and a collection period. These settings are used to analyze whether users are adopting the new workload. Here’s how it looks:
You’ll define goals for how many times you want users to perform specific actions during the collection period. So, for example, you might set a goal that you want each user to attend 2 Teams meetings during a 7-day period. Or, you might want each user to interact with a file from SharePoint 5 times within a 30-day collection period.
You might choose a shorter collection period for a workload that gets used daily, like Teams. Or, you might choose a longer collection period for a workload that gets used less often, like SharePoint.
Each day the Adoption Accelerator checks if the user met adoption goals during the last X days (collection period). Any time a user meets the goals during the collection period (the previous X days), the Adoption Accelerator considers them to have adopted the workload.
Before you set up a new campaign, you’ll want to:
Follow these steps to create a campaign:
Follow the steps below to view, edit, or delete an existing campaign.
Your organization wants to move communication platforms and believe Microsoft Teams has the best set of features that suit your users’ needs. You are beginning the transition from another piece of communication software and you think it would be beneficial to get data on which users are being integrated well into Teams, and which users may need further support. Ideally, you would like the transition period (campaign date) to be around three months, and would like the campaign to happen in three phases with three adoption goals.
After your campaign has finished, you then have the opportunity to see who has been fully integrated into Teams and who may need further support.
Here’s a video showing Adoption Accelerator in action: